Inteligența Artificială Managementul Resurselor Umane Va Fi In Curand Inlocuit de Roboti In Limba Engleza
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ROME BUSINESS SCHOOL
INTERNATIONAL HR MANAGEMENT
SPECIALIZATION: HUMAN RESOURCE MANAGEMENT
GRADUATION THESIS
Scientific coordinator,
Professor
Name Surname
Student:
Name Surname
2018
THIS PAGE WAS INTENTIONALLY LEFT BLANK
ROME BUSINESS SCHOOL
INTERNATIONAL HR MANAGEMENT
SPECIALIZATION: HUMAN RESOURCE MANAGEMENT
´´ Human Resources Management will soon be replaced by robots?´´
Scientific coordinator,
Professor
Name Surname
Student:
Name Surname
2018
TABLE OF CONTENTS
Introduction ………………………………………………………………………………………………
Chapter 1-Literature review………………………………………………………………………..
1.1. Description of the topic………………………………………………………………
1.2.Relevant contribution………………………………………………………………..
Chapter 2 – Research Methodology………………..…………………………………………..
Chapter 3- Practice ………………………………………………………………………………
3.1.Hypotheses……………………………………………………………………………
3.2.Develop of the research………………………….………….………………………..
3.3.Findings ………………………………………..………..……………..………………
Conclusion …………………………………………………………………………………………………..
References…………………………………………………………………………………………………………….
Human Resources Management will soon be replaced by robots?
INTRODUCTION
CHAPTER 1-LITERATURE REVIEW
DESCRIPTION OF THE TOPIC
The influence of artificial intelligence on human resource management is an interesting subject of research, as it intends to determine the advantages and adversities of applying machines to fulfill specific tasks in a company. Achieving this goal will provide answers to job security issues among employees who believe that increased use of machinery in human resource management will lead to job termination. Moreover, identifying new systems that are embedded in human resource management also creates a greater interest in the subject, as the process will lead to creativity and innovation among staff. Completion of the study will determine whether the use of artificial intelligence in companies is crucial to their performance on the specific market. The types of artificial intelligence systems to be embedded in human resource management systems will be the main element with which the theme will contribute to the study.
If managers regard man's work within society as a means of purchasing livelihoods, for employees, the careers occupy an important place because the manager must recognize the value of employees. If they find that they can not be professionally affiliated to the company, they leave the workplace (Auteri & Fava, 2009). The role of human resources management is essential to ensuring the quality of the human resource through recruitment and human selection, by determining the specific training and improvement requirements of the employees and through the training program. Human resources management provides for the establishment of relations of mutual collaboration and trust among all employees, relations that ensure the functioning of the quality system and the performance of all the activities of the company. Human resources management implies a new vision of staffing within a business. Human resources management is defined as a complex of interdisciplinary measures with regard to personnel recruitment, selection, grading, professional development, material and moral stimulation (Casillas, Martínez-López & Corchado Rodriguez, 2012). Direct collaboration between humans and robots, also called robot-operator collaboration (COR), takes place primarily in sectors with low automation levels or where there is none at all. A classic example of this is the automotive industry: 95% of the automotive assembly line is automated, while only 5% is made manually. With regard to final assembly, the exact opposite is confirmed: the use of assistant robots can tangibly simplify tasks that require a high level of power or are ergonomically unfavorable. To do this, a new generation of robots is needed to work safely with human operators. Such robots are already used to assemble the engine and transmission, as well as in the final assembly process. However, there is tremendous potential for collaboration between people and robots in many other sectors and areas of application. To be able to work smoothly with human operators, robots must have special features (Dello & Angelozzi, 2016). Their ergonomics must be designed for direct contact. For contact with the operator, the robot must be able to limit its speed to minimize the kinetic energy of the system and to detect collisions. Integrated sensors across all robot axes ensure that the robot can "feel" the environment and can react as appropriate. For applications developed for COR, the entire application and its associated environment must be considered. In addition to the robot's safety, the place where robots and humans operate jointly must comply with the requirements to ensure low-risk collaboration. This requires the development of a safe cell concept. Last but not least, the operator must feel safe and thus develop a responsible level of acceptance for his assistant.
To ensure maximum flexibility for future production, the next logical step is to combine the COR (computer-operator interaction) concept with mobility. If the strengths of a lightweight sensitive robot are combined with a mobile and stand-alone platform, the robot becomes a highly flexible, location-independent, unlimited workspace assistant – an ideal base to meet Industry 4.0 requirements.
In logistics centers, people, machines, robots and conveyor belts are also connected to the network to efficiently manage material flows. With the help of sensors and computer systems in the network, each component is enabled to make optimal decisions at the right time along the supply chain. Assistance robots – for example, in an automated element selection process – are able to pick up ready-made components delivered by automated storage systems directly from containers using a modern image processing system integrated into application. The human operator can thus carry out more and more tasks to improve the process.
Smart devices will be mobile and capable of learning, to share knowledge and to act in groups – thus playing an essential role in the factory of the future. The concept of labor factor evolved from the basic approach, in which man was a simple tool, a mechanically correlated mechanism, to a concept approached from a sociological perspective of "human relations." (Helfgott, 1988)
In modern economies, inter-human relations are analyzed both from the point of view of the exchange relations, the relations between the bidder and the client, as well as the participation in the production process, irrespective of the legal form of their organization. At the level of organizations, the personnel department determines staffing needs using predictive and normative staffing methods, or on the basis of the experience of companies with a tradition in the field, as well as elements resulting from their own units operating in similar conditions (Human Resources in Research and Practice, 2011). The need for personnel is structured according to: the nature of the operations to be performed and the problems that can be posed; the volume of activities and their content by domains; how to organize the activity on its own; the degree of use foreseen in the various activities; Productivity to keep staff connected to company issues, but to enable decisions to be substantiated through diversity of demand and performance framework. For service organizations, instead of labor productivity, the indicators are also based on the establishment of staff needs: the size of the clientele correlated with the related service time and the objectives regarding the volume of benefits, receipts, the size of the profit, etc.
The need for personnel varies according to the level at which it is determined (operational units, workgroups, the whole of the enterprise), through on-site optimization, while labor productivity becomes a secondary indicator. Personnel recruitment and training are permanent activities to ensure, complete and adapt the staff (renewal, updating). The quality management of tourism products and services adapts to the specifics of implementing a quality management system. In this respect, the general manager must become the engine of change and the establishment of the quality system cannot be delegated (Liu, Zhang & Zhang, 2010). Human resources management must assume the responsibility of constant concern for the quality and performance of these specialists and managers, who must master the methods, techniques and tools that favor the change and implementation of the quality assurance system. Human resources management therefore has an important role to play in implementing a quality management system through the education and training of all staff, which should be oriented towards quality awareness and expertise (Kennedy, 2008).
The implementation of a quality management system can be accomplished through education and communication work that is carried out from the proposal of change and continuing and after its implementation. The selection of the staff is done in the context of the activity or the internal marketing through a propaganda of job vacancies, stimulating a good competition for their employment in terms of quality and performance, most advantageous for the firm, taking into account the need at a given time and the foreseeable needs based on the development perspectives, based on the knowledge of the trends of the based on existing staff.
The actual recruitment is done either through profile firms or by direct contract, personally, orally or in writing, or by means of telecommunication and mass communication. Personnel recruitment or selection is part of human resource management, along with other issues that address the issue of quality of work factor (promotion, improvement). Selection cadres must have the ability, experience and intuition to determine the potential behavior of the potential employee using the most rigorous selection methods (Marrone, 2017). The tests to which the candidates are subjected are appropriate to each post and as much as possible personalized to each candidate, measuring the power of initiative, self-control, emotional stability and the spirit of observation. Professional tests measure their knowledge and suitability to the job requirements, performance tests measure concentration strength, ability, resistance to effort, the extent to which particular results can be achieved, general psychic skills tests measure skill in solving problems generally, complemented with specific aptitude tests on skill and ability in a particular field, the latter being more in-depth. Vocational training and retraining must be considered at the level of each employee to a firm, must be perceived as a current way of existence and persistence and as a driving instrument. The role of the manager is to identify the company's needs for improvement, to set up on the basis of these specific improvement actions with specific objectives, using efficient methods and all that is required for maximum effectiveness (related frames, appliances, materials, etc.).
Employee participation in the life of the company is pursued by stimulating the employee's productivity, based on the satisfaction of personal aspirations. Occupation of a job requires the identification of suitable persons to occupy or improve for the post and to possess the knowledge and traits appropriate to the respective training (Meister, 2018). At the same time, account must be taken of the candidate's perennial features, possible changes in his / her behavior in relation to the function performed, attitude and participation. Change management for the implementation of the "quality management system" is an important priority of the transition to the market economy. The human resource plays the role of an agent of change, which is why it must master the mechanisms and methods of organizational change. The phases of the recruitment plan are: study of the personnel policy of the company, gathering information on the couple – posts, defining the recruitment needs, internal and external resources, planning the actions for recruitment. Recruitment strategies and policies stem from the HR strategy and are contingent on other staff strategies and policies. The human resources department will ensure the employment of those capable people who, through their work, promote the continuous improvement of the company's results. To be performing, an organization needs human resources. Under these circumstances, the recruitment process involves new skills (Monks et al., 2012). The job description, embodied in the trade company as a job description, is an important document underlying the recruitment. The role of recruitment in ensuring the quality of human resources is decisive. Selection is the choice of a person to be hired out of those who will be potentially employed, and obviously depends on the first stage: recruitment. The selection is represented by a series of stages through which people who have to take up a post to be employed must pass. After recruitment and selection, the next step in ensuring adequate human resources is organization. Training is the process of developing the human features that will enable them to be more productive and thus contribute more to achieving the organization's goals (Omer, 2018).
The goal of cooking is to increase the productivity of employees through their computing. Assessing the performance of staff and positions is the fourth step in ensuring adequate resources for the organization. Performance appraisal is the process of reviewing employee past work to assess the contribution they have made to meeting the management system's objectives. To motivate an employee means "to make him do well and on his own initiative the things they have to do". Motivation ceases when people are forced to submit to a request. Employee performance depends on motivation. Employee motivation is also important for the effective implementation of a quality system. Managers have the responsibility to periodically analyze and understand what motivates them and demotions employees and to undertake concrete "pro-innovation" actions (Scholz, 2017).
The role of the manager is to create motivation for the acceptance and implementation of the quality system. Preoccupation for employee awareness of quality must include all employees. Among the motivational factors in qualitative insurance and improvement can be mentioned: the establishment of a climate of trust; the pursuit of an efficient human resource management; motivation through manager involvement in quality issues; motivation through actions taken by the manager; motivation by manager's assumption of responsibilities; motivation by the way the manager performs control; motivation by adapting the way of communication to different types of employees(Złotowski, Yogeeswaran & Bartneck, 2017). The manager must accept the discussion with any employee, adopting a direct, yet pleasant, polite communication style, and trying to solve all the problems that arise. Labor productivity is in correlation with p but this indicator may be the basis for establishing the staffing needs in the material production but not in the service activities, due to the particularities of these activities, mainly due to their immaterial character and the impossibility of expressing the results in the traditional forms (own production). Generally, quantification of productivity in services is inappropriate, highly criticized, limited or incapable of resisting a deeper analysis. Productivity in services must be understood in a different optics than the traditional one built on the model of the factory or plant type of production (Storey, Wright & Ulrich, 2009).
Productivity in services is lower than in industry, while productivity growth in services is slower. Productivity in services is calculated by defining the number of sales relative to the workload deposited for that, or at the full cost, to all the imputations in the process. Productivity in services under the conditions of co-production with the customer is influenced by it as well as by a number of factors such as: the location of the location, the size of the unit, the number of points of contact within a unit, the number of units within the same company, the degree of endowment of the unit with various equipment and facilities and the organization of work. Productivity is correlated with the issue of quality and future prospects. Productivity indicators can be improved by applying weighting indices(Wilkinson, 2011).. In order to assess the amount of physical productivity in services, value productivity calculations are used. Unlike industry, in services, external factors influence the quality of performance and productivity, without the manager being able to influence or control them. Unlike in the industry, service performance matters less than the company's absolute results or its evolution, and it is more relevant to compare its own performance with competing firms (Tihanyi, Devinney & Pedersen, 2012).
A specific aspect of productivity in services occurs when a large share of staff and not distribution facilities or networks, when in many enterprises the specific weight of office activities is higher, or when the majority of businesses increase the share of intellectual – intensive work. The so-called "white collar" productivity has a special character in immaterial services. Intellectual work, immaterial work, ideas and information is the most qualitative, the hardest to quantify. The results not only cannot be quantified, but are different from one benefit to another, from one case to another, disproportionate to the time consumed, to the effort deployed, regardless of the forms in which it has occurred, regardless of its forms of expression. Finally, when it comes to technology (robots, AI and other inventions), we have to admit that it is inevitable that it will continue to develop (Yang & Ma, 2013). However, the utility of the human factor cannot be eliminated. Management still involves managing people, setting tasks and achieving goals, execution. Moreover, one needs to make sure that employees are happy at work and the examples can continue.
1.2.RELEVANT CONTRIBUTION
Many jobs that exist today were not five years ago. Although it may be difficult to imagine what will appear over the next five years, it is certain that things will change and there will be a need for new specialists and new functions. Robot is defined as a mechanical or virtual "agent", usually a piece of equipment electromechanical, what is ordered by printing a software program or through an electronic circuitry system. In that they can have a human look, or autonomous and automatic movements, the robots induce the perception of a high degree of intelligence. If, initially, the robots were used to perform repetitive activities, under the guiding priority of man, they are now becoming more and more involved in less structured and more complex tasks and activities(Złotowski, Yogeeswaran & Bartneck, 2017). This complexity has prompted the attention of researchers, manufacturers and, last but not least, users to the study of Human Robot Intervention (HRI). The ultimate goal of HRI is to develop new principles and algorithms for robotic systems so that they can interact with people in a direct, safe and efficient way. The first industrial robot was introduced in the US in 1960. Since then, their manufacturing technology has continually improved and as a result, industrial robot applications have expanded considerably. These cover "beach" from the High Tech industry (nano-fabrication, aerospace) to computerized medicine; from manufacturing to CNC machining centers to manufacturing by 3D printing. By using robots in industry, important benefits are gained from productivity, operating safety, cost and productivity. Idea "automaton / automata" has its origins in the mythologies of different cultures of the world. Engineers and inventors of ancient civilizations (China, Greece, and Egypt) have tried to build independent / independent machines, some of which have the likeness of humans and animals. The oldest descriptions of the "automaton" refer to: the artificial birds of Mozi and Ban; the automaton that speaks, Hero of Alexndria; Philo's washing machine in Byzantium. In the sec. IV, that is, the Greek mathematician Archytas of Tarentum projected a steamed steamed mechanical bird called The Pigeon. Another automaton is the hourglass made in the year 250, i.e. by Ctesibius of Alexandria, a physicist and inventor of Ptolemaic Egypt. Taking the information from Homer's Iliad, Aristotle speculated in the "Politicians" (322 BC, book 1, part 4) that those "automakers" could one day serve the concept of equality between men by enabling the abolition of the scale.
The first industrial robot, manufactured in 1938, had the appearance of a swing and a single drive engine. Remarkable is that he had five degrees of freedom. This robot could not be used for a wide variety of tasks but was able to place blocks / pieces of wood in blocks / stacks of well-defined shapes. In the 1980s, car industry companies made massive investments in robotics companies, although they have not always proven to achieve their goal. General Motors Corporation has spent more than $ 40 billion on technology, but unfortunately much of the investment has proven to be a failure. In 1988, the Hamtramck Michigan plant robots "ceded", that is, they broke the jams and dyed each other (Anderson & Anderson, 2011). Unfortunately, the premature introduction of robots into the industry has led to the creation of financial instability. The year 2010 induced an acceleration of demand for industrial robots, due to the continuous, innovative development and improvement of robot performance. By 2014, it recorded a 29% increase in global sales. Because robots have become more and more powerful in recent years, they have a computer-aided system for them. Robot Operating System, ROS, is a set of "open source" programs developed at Stanford University, Massachusetts Institute of Technology and Technical University of Munich. Asimov's Laws. SF writer Isaac Asimov created the fundamental laws of robots, laws that are also applied in our days. . These laws were introduced in 1942 in his short story, "Runaround" 14, and had already been outlined in previous stories. Asimov's laws form the basis of the philosophy of the emergence and development of robots, as outlined below. Law 1: A robot does not have to hurt a human being, or the lack of action must not allow a finite human to come to do harm. Law 2: A robot must obey orders given by human beings, except for those orders that conflict with the first law. Law 3: A robot must also protect the existing, as long as this protection does not conflict with the first law and the second law. Towards the end of his book, Foundation and Earth, Asimov introduced the "zero law", which reads as follows: A robot is not allowed to do harm to humanity, or by lack of action to allow humanity to do harm. Since 2011, these laws have become a "fictional device." According to the 2011 robotics principles of the EPRSC / AHRC, the Engineering and Physical Sciences Research Council (EPSRC) and the UK's Arts and Humanities Research Council (AHRC) (five) ethics principles "for designers, builders and users of robots" in the real world, along with 7 (seven) "high level" messages to be transmitted, all based on a workshop held in September 2011 The principles of ethics are as follows: Robots must not be designed for the sole purpose, or in the pale prince, to kill people. People, not robots, are the main agents. Robots are means designed to achieve people's goals. Robots must be designed to ensure safety and security (Asfahl, 1992). Robots are "artifact," they should not be designed to exploit vulnerable users by evoking an emotional response, or addiction. It is always necessary for the man to talk to the robot. It must always be possible to identify who is legally responsible for the robot. The messages that are intended to be transmitted are as follows. We believe the robots have the potential to have a huge positive impact on society. they do harm to us. It is important to demonstrate that we are committed to the best practice standards. To understand the context and the implications of our research, we need to work with experts from other disciplines, including social sciences, law, philosophy and art. The philosophy of robot evolution is based on the Asimov’s Laws and the EPRSC / AHRC Principles, which were outlined above. the apple of non-compliant produce is low. In the history of industrial robots development, there is a bizarre correspondence between increasing the complexity of the operations the robot has to perform and the improvement of its command and control system. If, initially (year 1938), industrial robots were used only to grab a simple configuration object and move from one place to another, now (2018) the industrial robots are integrated into the lean 19 manufacturing systems, ensuring not only a very high precision of execution, but also a small number of rebut products. Some of the advantages of using industrial robots are: – Productivity and profit – in that the robots can work 24/7 (hours / days), with execution speed much higher than that of the human operator; – low costs – only maintenance costs are involved in the operation, so that the recovery of the acquisition 20 of the robot takes place over a period of six months to one year; – high processing quality – in that the precision with which operations are performed is much higher than the human operator. In spinning industry, robots have become an integral part of flexible manufacturing systems.
They provide quick clamping / dismounting of work pieces, positioning at the workstation, moving from one CNC equipment to another, etc. Noteworthy that when working in a "clean room / clean room" where the human operator's access is strict, the robot is the right means of operation Robots in research and education – for industrial applications. Research and education must represent two strategic areas, of great importance, for any modern responsible society. This approach is specific to several areas that deal with the design and realization of robots, or those who perform industrial developments (Chakraborty, 2018). The example highlighted in this paper is that of KUKA Group, which starts from the concept: "The future of learning begins today". The objective of KUKA is to maintain its leading role in innovation and technology. The high precision and flexibility of KUKA products makes it possible for these products to be assigned to a wide range of research-specific activities, and in particular in the field of robotics. KUKA Roboter intends to provide researchers, teachers and learners with the products that I need in their work so that they can develop their own applications. An example is the "Education BUNDLE" system, with which students can acquire special knowledge and skills. It constitutes the complementary ideal of theoretical knowledge and allows practical training, on robot, under conditions identical to those in reality and according to the requirements mentioned in the standard. There was some reluctance on the part of society for the large-scale introduction of robots into industry. A realistic analysis highlights that lost jobs are, in particular, those of heavy, routine physical labor, which often affect the health of the worker. For balancing, "redundant" people can make re-career courses, improve their skills, or otherwise gain new skills that will help them find a job for higher qualification and therefore a better paid job (Kernaghan, 2014).
If not yet the world, robots are starling to dominate news headlines. They have long been working on our factory floors, building products such as automobiles, but the latest research from academic labs and industry is capturing our imagination like never before. Now, robots are able to deceive, to perform surgeries, to identify and shoot trespassers, to serve as astronauts, to babysit our kids, to shape shift, to eat biomass as their fuel (but not human bodies, the manufacturer insists) etc.
As a case of life imitating art, science fiction had already predicted some of these applications, and robots have been both glorified and vilified in popular culture—so much so that we are immediately sensitive, perhaps hypersensitive, to the possible challenges they may create for ethics and society. The literature in robot ethics can be traced back for decades, but only in recent years, with the real possibility of creating these more imaginative and problematic robots, has there been a growing chorus of international concern about the impact of robotics on ethics and society (Levy, 2006).
Robotics is indeed one of the great technological success stories of the present time. Starling from humble beginnings in the middle of the twentieth century, the field has seen great successes in manufacturing and industrial robotics, as well as personal and service robots of various kinds. All the branches of the armed services now use military robots. Robots are appearing everywhere in society: in healthcare, entertainment, search and rescue, care for the elderly, home services, and other applications.
While the technological advances have been remarkable and rapid (and promise to continue this pace), the social and ethical implications of these new systems have been largely ignored. Only during the past decade have we seen the emergence of the field of "robot ethics" (sometimes abbreviated as "roboethics"; with most efforts in Europe, Asia, and the United States. In this chapter, we survey some of the remarkable advances in robot hardware and software, and comment on the ethical implications of these findings.
We stipulate that the robot must be situated in the world in order to distinguish a physical robot from software running on a computer, or, a "software bot.1'(Light, 2018).
Current and near-future developments in robotics are taking place in many areas, including hardware, software, and applications. The field is in great ferment, with new systems appearing frequently throughout the world. Among the areas in which the great innovations are taking place are:
Human-robot interaction, in the factory, home, hospital, and many other venues where social interaction by robots is possible
Display and recognition of emotions by robots
Humanoid robots equipped with controllable arms as well as legs
Multiple robot systems
Autonomous systems, including automobiles, aircraft, and underwater vehicles
Humanoid robots resemble human beings in some aspects. They may have two legs or no legs at ail (and move on wheels); they may have one or more arms or even none; they may have a human like head, equipped with the senses of vision and audition; and they may have the ability to speak and recognize speech.
It is interesting to note that humanoid robots do not need to appear completely human-like in order to be trusted by people. It is well known that humans are able to interact with dolls, statues, and toys that only have a minimal resemblance to human beings; In fact, the ability of humans to relate to humanoids becomes worse as they approach human-like appearance, until the resemblance is truly excellent. This figure shows that our emotional response to robots increases as they resemble humans more and more, until they teach a point at which their resemblance is close to perfect but eerily dissimilar enough such that we no longer trust them—that sudden shift in our affinity is represented by the dip or valley on the curve. But the trust returns as the anthropomorphism approaches 100 percent (or perfect resemblance) to human look.
The robots we have discussed above are "socially interactive," in the sense that human-robot interaction is an essential component of their behavior. The phrase covers a wider range of robots, as presented in a major survey paper. A broader view needs to include multiple robot systems (where robots may cooperate with each other), and even robot swarms. Such robots may need to recognize each other and possibly engage in mutual interactions, including learning from each other. While a great deal of research in these areas is currently proceeding, we cannot discuss it here, due to space limitations. However, it is evident that such mutual relationships will eventually involve ethical considerations (Rodogno, 2015).
Ultimately, as social robotics develops, we expect that individual robots may develop distinctive personalities and communicate with each other, perhaps in new high-level languages. We have begun to study one aspect of social behavior by considering robot societies in which an altruistic robot may assist another in the completion of its task, even if its own performance suffers as a result.
The interest theory maintains that rights correlate with interests (or welfare) -everything that has interests (or”welfare") has rights. All persons have a duty to respect the rights of everything that has interests (including, potentially, robots?). But the will theory of rights disagrees: it asserts the right to liberty is the foundation of all other rights claims, and a rights claim is understood as the entitlement to a particular kind of choice—a rights claim entitles me to claim or perform something, or not— is up to me (and nobody else). A rights claim entails no duty upon the rights holder, but only a freedom TO perform/claim something, or not. But the correlativity thesis makes clear that rights claims do entail duties, not for the rights holder, but for all other persons a correlative duty.
The correlativity thesis is essential lo rights theory, in conceptualizing the relation between rights and duties. Rights are guaranteed, which then guarantee duties for everyone else.
The number of robots used in the global industry has reached a record level because the price of these machines falls while the cost of labor increases, says the United Nations Economic Commission for Europe The automotive industry Today, the world uses a robot for ten workers, the report says.
"This massive investment is driven by stable or declining robot prices, rising labor costs, and a steady improvement in technology. Businesses buy robots even in times of recession, because they have a dual interest: they increase production capacity while streamlining production. When the economy recovers, we can then increase production without necessarily hiring staff." According to estimates (…), the price of industrial robots has fallen on average 66% in the United States since 1990. while at the same time the overall cost of labor in the US industry has increased 63%. (Van Rysewyk & Pontier, 2015)
The development of Kaizen has also favored the development of just-in-time production, which aims at zero stock, zero defects, zero deadlines. Here again, it is the operator who will indicate the type of product part to be manufactured. depending on the production constraints he encounters. It is he who will take the initiative to feed himself in pieces at the upstream station when he needs it, and "just" with the quantity he needs . The Japanese model has therefore replaced the American mass quantitative model to specialize in the production of small series and to differentiate through different products.
The Japanese method greatly favors the participation of operators and allows more autonomy, self-control, decision-making power and responsibilities. It has changed the role of managers who have "become the leaders of a production process involving people and teams, with a role of advisor, trainer, and coordinator-regulator. This conception of things draws its sources from values (notably collectivism) peculiar to Japanese society. Individuals are made aware of the company's philosophy and culture (manifested in a set of symbols and ceremonies). Decision-making is therefore naturally participatory because all those involved in the decision-making process are involved even when the decision affects a large number of people (van Wynsberghe, 2016). This model originated in automobile assembly plants, namely those of Volvo in Sweden. It was at the beginning of the 1970s that Volvo decided to break with a traditional production line production model and replace it with a new "modular" organization mode. The goal was to increase the efficiency of the workers.
CHAPTER 2 – RESEARCH METHODOLOGY
CHAPTER 3- PRACTICE
3.1.HYPOTHESES
3.2.DEVELOP OF THE RESEARCH
3.3.FINDINGS
CONCLUSION
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Storey, J., Wright, P., & Ulrich, D. (2009). The Routledge companion to strategic human resource management. New York, NY: Routledge.
Tripathi, Pooja, Jayanthi Ranjan, and Tarun Pandeya. "Human Resource Management through AI Approach: An Experimental Study of an Expert System." National Conference on Communication Technologies & its impact on Next Generation Computing CTNGC, Proceedings published by International Journal of Computer Application. 2012.
Tihanyi, L., Devinney, T., & Pedersen, T. (2012). Institutional theory in international business and management. Bingley, U.K.: Emerald.
Wilkinson, A. (2011). The Oxford handbook of participation in organizations. Oxford: Oxford University Press.
Yang, Y., & Ma, M. (2013). Proceedings of the 2nd International Conference on Green Communications and Networks 2012 (GCN 2012). Berlin: Springer.
Złotowski, J., Yogeeswaran, K., & Bartneck, C. (2017). Can we control it? Autonomous robots threaten human identity, uniqueness, safety, and resources. International Journal Of Human-Computer Studies, 100, 48-54. doi: 10.1016/j.ijhcs.2016.12.008
Van Rysewyk, S., & Pontier, M. (2015). Machine Medical Ethics. Cham: Springer International Publishing.
van Wynsberghe, A. (2016). Service robots, care ethics, and design. Ethics And Information Technology, 18(4), 311-321. doi: 10.1007/s10676-016-9409-x
=== daa6bf46de7732ce9b7fd470e6a854322511ec5e_679246_1 ===
ROME BUSINESS SCHOOL
INTERNATIONAL HR MANAGEMENT
SPECIALIZATION: HUMAN RESOURCE MANAGEMENT
GRADUATION THESIS
Scientific coordinator,
Professor
Name Surname
Student:
Name Surname
2018
THIS PAGE WAS INTENTIONALLY LEFT BLANK
ROME BUSINESS SCHOOL
INTERNATIONAL HR MANAGEMENT
SPECIALIZATION: HUMAN RESOURCE MANAGEMENT
´´ Human Resources Management will soon be replaced by robots?´´
Scientific coordinator,
Professor
Name Surname
Student:
Name Surname
2018
TABLE OF CONTENTS
Introduction ………………………………………………………………………………………………
Chapter 1-Literature review………………………………………………………………………..
1.1. Description of the topic………………………………………………………………
1.2.Relevant contribution………………………………………………………………..
Chapter 2 – Research Methodology………………..…………………………………………..
Chapter 3- Practice ………………………………………………………………………………
3.1.Hypotheses……………………………………………………………………………
3.2.Develop of the research………………………….………….………………………..
3.3.Findings ………………………………………..………..……………..………………
Conclusion …………………………………………………………………………………………………..
References…………………………………………………………………………………………………………….
Human Resources Management will soon be replaced by robots?
INTRODUCTION
CHAPTER 1-LITERATURE REVIEW
DESCRIPTION OF THE TOPIC
The influence of artificial intelligence on human resource management is an interesting subject of research, as it intends to determine the advantages and adversities of applying machines to fulfill specific tasks in a company. Achieving this goal will provide answers to job security issues among employees who believe that increased use of machinery in human resource management will lead to job termination. Moreover, identifying new systems that are embedded in human resource management also creates a greater interest in the subject, as the process will lead to creativity and innovation among staff. Completion of the study will determine whether the use of artificial intelligence in companies is crucial to their performance on the specific market. The types of artificial intelligence systems to be embedded in human resource management systems will be the main element with which the theme will contribute to the study.
If managers regard man's work within society as a means of purchasing livelihoods, for employees, the careers occupy an important place because the manager must recognize the value of employees. If they find that they can not be professionally affiliated to the company, they leave the workplace (Auteri & Fava, 2009). The role of human resources management is essential to ensuring the quality of the human resource through recruitment and human selection, by determining the specific training and improvement requirements of the employees and through the training program. Human resources management provides for the establishment of relations of mutual collaboration and trust among all employees, relations that ensure the functioning of the quality system and the performance of all the activities of the company. Human resources management implies a new vision of staffing within a business. Human resources management is defined as a complex of interdisciplinary measures with regard to personnel recruitment, selection, grading, professional development, material and moral stimulation (Casillas, Martínez-López & Corchado Rodriguez, 2012). Direct collaboration between humans and robots, also called robot-operator collaboration (COR), takes place primarily in sectors with low automation levels or where there is none at all. A classic example of this is the automotive industry: 95% of the automotive assembly line is automated, while only 5% is made manually. With regard to final assembly, the exact opposite is confirmed: the use of assistant robots can tangibly simplify tasks that require a high level of power or are ergonomically unfavorable. To do this, a new generation of robots is needed to work safely with human operators. Such robots are already used to assemble the engine and transmission, as well as in the final assembly process. However, there is tremendous potential for collaboration between people and robots in many other sectors and areas of application. To be able to work smoothly with human operators, robots must have special features (Dello & Angelozzi, 2016). Their ergonomics must be designed for direct contact. For contact with the operator, the robot must be able to limit its speed to minimize the kinetic energy of the system and to detect collisions. Integrated sensors across all robot axes ensure that the robot can "feel" the environment and can react as appropriate. For applications developed for COR, the entire application and its associated environment must be considered. In addition to the robot's safety, the place where robots and humans operate jointly must comply with the requirements to ensure low-risk collaboration. This requires the development of a safe cell concept. Last but not least, the operator must feel safe and thus develop a responsible level of acceptance for his assistant.
To ensure maximum flexibility for future production, the next logical step is to combine the COR (computer-operator interaction) concept with mobility. If the strengths of a lightweight sensitive robot are combined with a mobile and stand-alone platform, the robot becomes a highly flexible, location-independent, unlimited workspace assistant – an ideal base to meet Industry 4.0 requirements.
In logistics centers, people, machines, robots and conveyor belts are also connected to the network to efficiently manage material flows. With the help of sensors and computer systems in the network, each component is enabled to make optimal decisions at the right time along the supply chain. Assistance robots – for example, in an automated element selection process – are able to pick up ready-made components delivered by automated storage systems directly from containers using a modern image processing system integrated into application. The human operator can thus carry out more and more tasks to improve the process.
Smart devices will be mobile and capable of learning, to share knowledge and to act in groups – thus playing an essential role in the factory of the future. The concept of labor factor evolved from the basic approach, in which man was a simple tool, a mechanically correlated mechanism, to a concept approached from a sociological perspective of "human relations." (Helfgott, 1988)
In modern economies, inter-human relations are analyzed both from the point of view of the exchange relations, the relations between the bidder and the client, as well as the participation in the production process, irrespective of the legal form of their organization. At the level of organizations, the personnel department determines staffing needs using predictive and normative staffing methods, or on the basis of the experience of companies with a tradition in the field, as well as elements resulting from their own units operating in similar conditions (Human Resources in Research and Practice, 2011). The need for personnel is structured according to: the nature of the operations to be performed and the problems that can be posed; the volume of activities and their content by domains; how to organize the activity on its own; the degree of use foreseen in the various activities; Productivity to keep staff connected to company issues, but to enable decisions to be substantiated through diversity of demand and performance framework. For service organizations, instead of labor productivity, the indicators are also based on the establishment of staff needs: the size of the clientele correlated with the related service time and the objectives regarding the volume of benefits, receipts, the size of the profit, etc.
The need for personnel varies according to the level at which it is determined (operational units, workgroups, the whole of the enterprise), through on-site optimization, while labor productivity becomes a secondary indicator. Personnel recruitment and training are permanent activities to ensure, complete and adapt the staff (renewal, updating). The quality management of tourism products and services adapts to the specifics of implementing a quality management system. In this respect, the general manager must become the engine of change and the establishment of the quality system cannot be delegated (Liu, Zhang & Zhang, 2010). Human resources management must assume the responsibility of constant concern for the quality and performance of these specialists and managers, who must master the methods, techniques and tools that favor the change and implementation of the quality assurance system. Human resources management therefore has an important role to play in implementing a quality management system through the education and training of all staff, which should be oriented towards quality awareness and expertise (Kennedy, 2008).
The implementation of a quality management system can be accomplished through education and communication work that is carried out from the proposal of change and continuing and after its implementation. The selection of the staff is done in the context of the activity or the internal marketing through a propaganda of job vacancies, stimulating a good competition for their employment in terms of quality and performance, most advantageous for the firm, taking into account the need at a given time and the foreseeable needs based on the development perspectives, based on the knowledge of the trends of the based on existing staff.
The actual recruitment is done either through profile firms or by direct contract, personally, orally or in writing, or by means of telecommunication and mass communication. Personnel recruitment or selection is part of human resource management, along with other issues that address the issue of quality of work factor (promotion, improvement). Selection cadres must have the ability, experience and intuition to determine the potential behavior of the potential employee using the most rigorous selection methods (Marrone, 2017). The tests to which the candidates are subjected are appropriate to each post and as much as possible personalized to each candidate, measuring the power of initiative, self-control, emotional stability and the spirit of observation. Professional tests measure their knowledge and suitability to the job requirements, performance tests measure concentration strength, ability, resistance to effort, the extent to which particular results can be achieved, general psychic skills tests measure skill in solving problems generally, complemented with specific aptitude tests on skill and ability in a particular field, the latter being more in-depth. Vocational training and retraining must be considered at the level of each employee to a firm, must be perceived as a current way of existence and persistence and as a driving instrument. The role of the manager is to identify the company's needs for improvement, to set up on the basis of these specific improvement actions with specific objectives, using efficient methods and all that is required for maximum effectiveness (related frames, appliances, materials, etc.).
Employee participation in the life of the company is pursued by stimulating the employee's productivity, based on the satisfaction of personal aspirations. Occupation of a job requires the identification of suitable persons to occupy or improve for the post and to possess the knowledge and traits appropriate to the respective training (Meister, 2018). At the same time, account must be taken of the candidate's perennial features, possible changes in his / her behavior in relation to the function performed, attitude and participation. Change management for the implementation of the "quality management system" is an important priority of the transition to the market economy. The human resource plays the role of an agent of change, which is why it must master the mechanisms and methods of organizational change. The phases of the recruitment plan are: study of the personnel policy of the company, gathering information on the couple – posts, defining the recruitment needs, internal and external resources, planning the actions for recruitment. Recruitment strategies and policies stem from the HR strategy and are contingent on other staff strategies and policies. The human resources department will ensure the employment of those capable people who, through their work, promote the continuous improvement of the company's results. To be performing, an organization needs human resources. Under these circumstances, the recruitment process involves new skills (Monks et al., 2012). The job description, embodied in the trade company as a job description, is an important document underlying the recruitment. The role of recruitment in ensuring the quality of human resources is decisive. Selection is the choice of a person to be hired out of those who will be potentially employed, and obviously depends on the first stage: recruitment. The selection is represented by a series of stages through which people who have to take up a post to be employed must pass. After recruitment and selection, the next step in ensuring adequate human resources is organization. Training is the process of developing the human features that will enable them to be more productive and thus contribute more to achieving the organization's goals (Omer, 2018).
The goal of cooking is to increase the productivity of employees through their computing. Assessing the performance of staff and positions is the fourth step in ensuring adequate resources for the organization. Performance appraisal is the process of reviewing employee past work to assess the contribution they have made to meeting the management system's objectives. To motivate an employee means "to make him do well and on his own initiative the things they have to do". Motivation ceases when people are forced to submit to a request. Employee performance depends on motivation. Employee motivation is also important for the effective implementation of a quality system. Managers have the responsibility to periodically analyze and understand what motivates them and demotions employees and to undertake concrete "pro-innovation" actions (Scholz, 2017).
The role of the manager is to create motivation for the acceptance and implementation of the quality system. Preoccupation for employee awareness of quality must include all employees. Among the motivational factors in qualitative insurance and improvement can be mentioned: the establishment of a climate of trust; the pursuit of an efficient human resource management; motivation through manager involvement in quality issues; motivation through actions taken by the manager; motivation by manager's assumption of responsibilities; motivation by the way the manager performs control; motivation by adapting the way of communication to different types of employees(Złotowski, Yogeeswaran & Bartneck, 2017). The manager must accept the discussion with any employee, adopting a direct, yet pleasant, polite communication style, and trying to solve all the problems that arise. Labor productivity is in correlation with p but this indicator may be the basis for establishing the staffing needs in the material production but not in the service activities, due to the particularities of these activities, mainly due to their immaterial character and the impossibility of expressing the results in the traditional forms (own production). Generally, quantification of productivity in services is inappropriate, highly criticized, limited or incapable of resisting a deeper analysis. Productivity in services must be understood in a different optics than the traditional one built on the model of the factory or plant type of production (Storey, Wright & Ulrich, 2009).
Productivity in services is lower than in industry, while productivity growth in services is slower. Productivity in services is calculated by defining the number of sales relative to the workload deposited for that, or at the full cost, to all the imputations in the process. Productivity in services under the conditions of co-production with the customer is influenced by it as well as by a number of factors such as: the location of the location, the size of the unit, the number of points of contact within a unit, the number of units within the same company, the degree of endowment of the unit with various equipment and facilities and the organization of work. Productivity is correlated with the issue of quality and future prospects. Productivity indicators can be improved by applying weighting indices(Wilkinson, 2011).. In order to assess the amount of physical productivity in services, value productivity calculations are used. Unlike industry, in services, external factors influence the quality of performance and productivity, without the manager being able to influence or control them. Unlike in the industry, service performance matters less than the company's absolute results or its evolution, and it is more relevant to compare its own performance with competing firms (Tihanyi, Devinney & Pedersen, 2012).
A specific aspect of productivity in services occurs when a large share of staff and not distribution facilities or networks, when in many enterprises the specific weight of office activities is higher, or when the majority of businesses increase the share of intellectual – intensive work. The so-called "white collar" productivity has a special character in immaterial services. Intellectual work, immaterial work, ideas and information is the most qualitative, the hardest to quantify. The results not only cannot be quantified, but are different from one benefit to another, from one case to another, disproportionate to the time consumed, to the effort deployed, regardless of the forms in which it has occurred, regardless of its forms of expression. Finally, when it comes to technology (robots, AI and other inventions), we have to admit that it is inevitable that it will continue to develop (Yang & Ma, 2013). However, the utility of the human factor cannot be eliminated. Management still involves managing people, setting tasks and achieving goals, execution. Moreover, one needs to make sure that employees are happy at work and the examples can continue.
1.2.RELEVANT CONTRIBUTION
Many jobs that exist today were not five years ago. Although it may be difficult to imagine what will appear over the next five years, it is certain that things will change and there will be a need for new specialists and new functions. Robot is defined as a mechanical or virtual "agent", usually a piece of equipment electromechanical, what is ordered by printing a software program or through an electronic circuitry system. In that they can have a human look, or autonomous and automatic movements, the robots induce the perception of a high degree of intelligence. If, initially, the robots were used to perform repetitive activities, under the guiding priority of man, they are now becoming more and more involved in less structured and more complex tasks and activities(Złotowski, Yogeeswaran & Bartneck, 2017). This complexity has prompted the attention of researchers, manufacturers and, last but not least, users to the study of Human Robot Intervention (HRI). The ultimate goal of HRI is to develop new principles and algorithms for robotic systems so that they can interact with people in a direct, safe and efficient way. The first industrial robot was introduced in the US in 1960. Since then, their manufacturing technology has continually improved and as a result, industrial robot applications have expanded considerably. These cover "beach" from the High Tech industry (nano-fabrication, aerospace) to computerized medicine; from manufacturing to CNC machining centers to manufacturing by 3D printing. By using robots in industry, important benefits are gained from productivity, operating safety, cost and productivity. Idea "automaton / automata" has its origins in the mythologies of different cultures of the world. Engineers and inventors of ancient civilizations (China, Greece, and Egypt) have tried to build independent / independent machines, some of which have the likeness of humans and animals. The oldest descriptions of the "automaton" refer to: the artificial birds of Mozi and Ban; the automaton that speaks, Hero of Alexndria; Philo's washing machine in Byzantium. In the sec. IV, that is, the Greek mathematician Archytas of Tarentum projected a steamed steamed mechanical bird called The Pigeon. Another automaton is the hourglass made in the year 250, i.e. by Ctesibius of Alexandria, a physicist and inventor of Ptolemaic Egypt. Taking the information from Homer's Iliad, Aristotle speculated in the "Politicians" (322 BC, book 1, part 4) that those "automakers" could one day serve the concept of equality between men by enabling the abolition of the scale.
The first industrial robot, manufactured in 1938, had the appearance of a swing and a single drive engine. Remarkable is that he had five degrees of freedom. This robot could not be used for a wide variety of tasks but was able to place blocks / pieces of wood in blocks / stacks of well-defined shapes. In the 1980s, car industry companies made massive investments in robotics companies, although they have not always proven to achieve their goal. General Motors Corporation has spent more than $ 40 billion on technology, but unfortunately much of the investment has proven to be a failure. In 1988, the Hamtramck Michigan plant robots "ceded", that is, they broke the jams and dyed each other (Anderson & Anderson, 2011). Unfortunately, the premature introduction of robots into the industry has led to the creation of financial instability. The year 2010 induced an acceleration of demand for industrial robots, due to the continuous, innovative development and improvement of robot performance. By 2014, it recorded a 29% increase in global sales. Because robots have become more and more powerful in recent years, they have a computer-aided system for them. Robot Operating System, ROS, is a set of "open source" programs developed at Stanford University, Massachusetts Institute of Technology and Technical University of Munich. Asimov's Laws. SF writer Isaac Asimov created the fundamental laws of robots, laws that are also applied in our days. . These laws were introduced in 1942 in his short story, "Runaround" 14, and had already been outlined in previous stories. Asimov's laws form the basis of the philosophy of the emergence and development of robots, as outlined below. Law 1: A robot does not have to hurt a human being, or the lack of action must not allow a finite human to come to do harm. Law 2: A robot must obey orders given by human beings, except for those orders that conflict with the first law. Law 3: A robot must also protect the existing, as long as this protection does not conflict with the first law and the second law. Towards the end of his book, Foundation and Earth, Asimov introduced the "zero law", which reads as follows: A robot is not allowed to do harm to humanity, or by lack of action to allow humanity to do harm. Since 2011, these laws have become a "fictional device." According to the 2011 robotics principles of the EPRSC / AHRC, the Engineering and Physical Sciences Research Council (EPSRC) and the UK's Arts and Humanities Research Council (AHRC) (five) ethics principles "for designers, builders and users of robots" in the real world, along with 7 (seven) "high level" messages to be transmitted, all based on a workshop held in September 2011 The principles of ethics are as follows: Robots must not be designed for the sole purpose, or in the pale prince, to kill people. People, not robots, are the main agents. Robots are means designed to achieve people's goals. Robots must be designed to ensure safety and security (Asfahl, 1992). Robots are "artifact," they should not be designed to exploit vulnerable users by evoking an emotional response, or addiction. It is always necessary for the man to talk to the robot. It must always be possible to identify who is legally responsible for the robot. The messages that are intended to be transmitted are as follows. We believe the robots have the potential to have a huge positive impact on society. they do harm to us. It is important to demonstrate that we are committed to the best practice standards. To understand the context and the implications of our research, we need to work with experts from other disciplines, including social sciences, law, philosophy and art. The philosophy of robot evolution is based on the Asimov’s Laws and the EPRSC / AHRC Principles, which were outlined above. the apple of non-compliant produce is low. In the history of industrial robots development, there is a bizarre correspondence between increasing the complexity of the operations the robot has to perform and the improvement of its command and control system. If, initially (year 1938), industrial robots were used only to grab a simple configuration object and move from one place to another, now (2018) the industrial robots are integrated into the lean 19 manufacturing systems, ensuring not only a very high precision of execution, but also a small number of rebut products. Some of the advantages of using industrial robots are: – Productivity and profit – in that the robots can work 24/7 (hours / days), with execution speed much higher than that of the human operator; – low costs – only maintenance costs are involved in the operation, so that the recovery of the acquisition 20 of the robot takes place over a period of six months to one year; – high processing quality – in that the precision with which operations are performed is much higher than the human operator. In spinning industry, robots have become an integral part of flexible manufacturing systems.
They provide quick clamping / dismounting of work pieces, positioning at the workstation, moving from one CNC equipment to another, etc. Noteworthy that when working in a "clean room / clean room" where the human operator's access is strict, the robot is the right means of operation Robots in research and education – for industrial applications. Research and education must represent two strategic areas, of great importance, for any modern responsible society. This approach is specific to several areas that deal with the design and realization of robots, or those who perform industrial developments (Chakraborty, 2018). The example highlighted in this paper is that of KUKA Group, which starts from the concept: "The future of learning begins today". The objective of KUKA is to maintain its leading role in innovation and technology. The high precision and flexibility of KUKA products makes it possible for these products to be assigned to a wide range of research-specific activities, and in particular in the field of robotics. KUKA Roboter intends to provide researchers, teachers and learners with the products that I need in their work so that they can develop their own applications. An example is the "Education BUNDLE" system, with which students can acquire special knowledge and skills. It constitutes the complementary ideal of theoretical knowledge and allows practical training, on robot, under conditions identical to those in reality and according to the requirements mentioned in the standard. There was some reluctance on the part of society for the large-scale introduction of robots into industry. A realistic analysis highlights that lost jobs are, in particular, those of heavy, routine physical labor, which often affect the health of the worker. For balancing, "redundant" people can make re-career courses, improve their skills, or otherwise gain new skills that will help them find a job for higher qualification and therefore a better paid job (Kernaghan, 2014).
If not yet the world, robots are starling to dominate news headlines. They have long been working on our factory floors, building products such as automobiles, but the latest research from academic labs and industry is capturing our imagination like never before. Now, robots are able to deceive, to perform surgeries, to identify and shoot trespassers, to serve as astronauts, to babysit our kids, to shape shift, to eat biomass as their fuel (but not human bodies, the manufacturer insists) etc.
As a case of life imitating art, science fiction had already predicted some of these applications, and robots have been both glorified and vilified in popular culture—so much so that we are immediately sensitive, perhaps hypersensitive, to the possible challenges they may create for ethics and society. The literature in robot ethics can be traced back for decades, but only in recent years, with the real possibility of creating these more imaginative and problematic robots, has there been a growing chorus of international concern about the impact of robotics on ethics and society (Levy, 2006).
Robotics is indeed one of the great technological success stories of the present time. Starling from humble beginnings in the middle of the twentieth century, the field has seen great successes in manufacturing and industrial robotics, as well as personal and service robots of various kinds. All the branches of the armed services now use military robots. Robots are appearing everywhere in society: in healthcare, entertainment, search and rescue, care for the elderly, home services, and other applications.
While the technological advances have been remarkable and rapid (and promise to continue this pace), the social and ethical implications of these new systems have been largely ignored. Only during the past decade have we seen the emergence of the field of "robot ethics" (sometimes abbreviated as "roboethics"; with most efforts in Europe, Asia, and the United States. In this chapter, we survey some of the remarkable advances in robot hardware and software, and comment on the ethical implications of these findings.
We stipulate that the robot must be situated in the world in order to distinguish a physical robot from software running on a computer, or, a "software bot.1'(Light, 2018).
Current and near-future developments in robotics are taking place in many areas, including hardware, software, and applications. The field is in great ferment, with new systems appearing frequently throughout the world. Among the areas in which the great innovations are taking place are:
Human-robot interaction, in the factory, home, hospital, and many other venues where social interaction by robots is possible
Display and recognition of emotions by robots
Humanoid robots equipped with controllable arms as well as legs
Multiple robot systems
Autonomous systems, including automobiles, aircraft, and underwater vehicles
Humanoid robots resemble human beings in some aspects. They may have two legs or no legs at ail (and move on wheels); they may have one or more arms or even none; they may have a human like head, equipped with the senses of vision and audition; and they may have the ability to speak and recognize speech.
It is interesting to note that humanoid robots do not need to appear completely human-like in order to be trusted by people. It is well known that humans are able to interact with dolls, statues, and toys that only have a minimal resemblance to human beings; In fact, the ability of humans to relate to humanoids becomes worse as they approach human-like appearance, until the resemblance is truly excellent. This figure shows that our emotional response to robots increases as they resemble humans more and more, until they teach a point at which their resemblance is close to perfect but eerily dissimilar enough such that we no longer trust them—that sudden shift in our affinity is represented by the dip or valley on the curve. But the trust returns as the anthropomorphism approaches 100 percent (or perfect resemblance) to human look.
The robots we have discussed above are "socially interactive," in the sense that human-robot interaction is an essential component of their behavior. The phrase covers a wider range of robots, as presented in a major survey paper. A broader view needs to include multiple robot systems (where robots may cooperate with each other), and even robot swarms. Such robots may need to recognize each other and possibly engage in mutual interactions, including learning from each other. While a great deal of research in these areas is currently proceeding, we cannot discuss it here, due to space limitations. However, it is evident that such mutual relationships will eventually involve ethical considerations (Rodogno, 2015).
Ultimately, as social robotics develops, we expect that individual robots may develop distinctive personalities and communicate with each other, perhaps in new high-level languages. We have begun to study one aspect of social behavior by considering robot societies in which an altruistic robot may assist another in the completion of its task, even if its own performance suffers as a result.
The interest theory maintains that rights correlate with interests (or welfare) -everything that has interests (or”welfare") has rights. All persons have a duty to respect the rights of everything that has interests (including, potentially, robots?). But the will theory of rights disagrees: it asserts the right to liberty is the foundation of all other rights claims, and a rights claim is understood as the entitlement to a particular kind of choice—a rights claim entitles me to claim or perform something, or not— is up to me (and nobody else). A rights claim entails no duty upon the rights holder, but only a freedom TO perform/claim something, or not. But the correlativity thesis makes clear that rights claims do entail duties, not for the rights holder, but for all other persons a correlative duty.
The correlativity thesis is essential lo rights theory, in conceptualizing the relation between rights and duties. Rights are guaranteed, which then guarantee duties for everyone else.
The number of robots used in the global industry has reached a record level because the price of these machines falls while the cost of labor increases, says the United Nations Economic Commission for Europe The automotive industry Today, the world uses a robot for ten workers, the report says.
"This massive investment is driven by stable or declining robot prices, rising labor costs, and a steady improvement in technology. Businesses buy robots even in times of recession, because they have a dual interest: they increase production capacity while streamlining production. When the economy recovers, we can then increase production without necessarily hiring staff." According to estimates (…), the price of industrial robots has fallen on average 66% in the United States since 1990. while at the same time the overall cost of labor in the US industry has increased 63%. (Van Rysewyk & Pontier, 2015)
The development of Kaizen has also favored the development of just-in-time production, which aims at zero stock, zero defects, zero deadlines. Here again, it is the operator who will indicate the type of product part to be manufactured. depending on the production constraints he encounters. It is he who will take the initiative to feed himself in pieces at the upstream station when he needs it, and "just" with the quantity he needs . The Japanese model has therefore replaced the American mass quantitative model to specialize in the production of small series and to differentiate through different products.
The Japanese method greatly favors the participation of operators and allows more autonomy, self-control, decision-making power and responsibilities. It has changed the role of managers who have "become the leaders of a production process involving people and teams, with a role of advisor, trainer, and coordinator-regulator. This conception of things draws its sources from values (notably collectivism) peculiar to Japanese society. Individuals are made aware of the company's philosophy and culture (manifested in a set of symbols and ceremonies). Decision-making is therefore naturally participatory because all those involved in the decision-making process are involved even when the decision affects a large number of people (van Wynsberghe, 2016). This model originated in automobile assembly plants, namely those of Volvo in Sweden. It was at the beginning of the 1970s that Volvo decided to break with a traditional production line production model and replace it with a new "modular" organization mode. The goal was to increase the efficiency of the workers.
CHAPTER 2 – RESEARCH METHODOLOGY
The Case Study is a document made and published to illustrate the way in which a situation has been analyzed and evaluated in order to develop and implement decisions aimed at solving one or more problems within a generally profitable organization. The case study is not an advertising document for informational manipulation of potential / real clients of the developer who develops the case study (for example through commercial propaganda messages based on unsupported ratings, self-overestimation of some initiatives or results, denigration of competitors, etc.) Although not an advertising document, the intrinsic credibility of the facts, the logical arguments of the presented decisions, the case study is one of the most effective and effective tools marketing it. Based on a case study, consultative discussions can be conducted, usually to assess the effectiveness and efficiency of the solutions presented, and to identify alternative solutions (with assessment of their potential effects). The scientific case study is designed by scientific scholars in an applied scientific research process to present the results of the investigations made in the first part of such a study, and the author presents the theoretical and conceptual aspects to be illustrated. Then are presented – as a rule, in chronological order – the facts to be analyzed and evaluated. It is preferable for this type of case study not to ask the user to develop a solution but to present the solutions actually set and implemented by the organization under consideration. the following are presented – compared to the concepts presented in the first part of the study – the events produced and the results obtained so that it can be determined whether the theory has been verified practically (Biran, Cornea & Lalonde, 2006).
The relationship between theoretical and empirical is quite controversial. Everyone agrees that both faces must be present in any scientific, lesser or greater measure. But there is the question of temporality, three possibilities being encountered: anteriority, in which case empirical research is used to verify theory, emergence, theory emerging during research, and posteriority, in which case theory has a function of interpreting results obtained by to empirical. in fact, there are very few cases in which the theory does not rely on empirical data or research in which theory is not present, between theoretically and empirically there is a mutual determination, and the progress of knowledge is achieved by a continuous perversion between the theoretical and empirical (Renckly, 2011). It must be said that neither the theory nor the empirical are unitary. More broadly, theory "means a body of sentences as articulated as in a congruent relationship. Simply put, a theory is a set of sentences that attempt to explain a certain phenomenon. There are four categories of theories divided into four levels of strength: Ad-hoc classification systems where empirical observations are organized and categorized into arbitrarily constructed categories; taxonomies are category systems built so that relationships can be described between categories; theoretical systems combine taxonomies with conceptual frameworks, but descriptions, explanations and predictions are now linked in a systematic manner. A theoretical system comprises a set of descriptive concepts, operationalized (variable) concepts and a set of sentences that constitute a deductive system.
Axiomatic theories are a type of theoretical system comprising a set of concepts and definitions, a set of sentences describing the situations to which the theory applies, a set of sentences (among which axioms and theorems) describing the relationships between variables and a logical system for deductions. The design of the study includes the methodology to be used. The steps of the methodology refer to operationalization, choice of the research method, construction of tools and selection of cases. As a result of the operation we will find the answer to the following questions: What are the main concepts I use? How are they defined? What are the variables corresponding to these concepts? Which indicators do I want to use? What is the measurement level I want to reach? What are the most appropriate units of measurement? How can I get from index to index? We have to go through all the operational steps only when it is the case – when we work with concepts. Sometimes we work with concepts and variables. For the latest operationalization, we summarize the definition and the way we measure them. Choice of method and technique (International Journal of Science and Research (IJSR), 2016)
To conduct the study, we will have to choose one of five methods: observation, experiment, opinion poll, interview, year
documents. We will also need to determine which technique (form of application of the method) is best suited for gathering the data that interests us. to the extent that it is possible and necessary, triangulation will be used (using several methods). Each method has certain advantages and disadvantages. For example, the poll can help us get the most complete information, but often not deep enough. An interview can provide us with such information, but they are more difficult to generalize across the population. The choice of the research method to be used has to be argued (Rowley & Warner, 2013).
Figure no.1. Probability of widening the responsibility of the robotic element in the sphere of human resources
The arguments can be related to four factors: – The specificity of the field of study and the proposed theme – Theoretical considerations – The specificity of each method – Practical criteria (money, time, etc.) Construction of tools Research will integrate inductive and deductive concepts for test the importance of artificial intelligence in human resource management. The approach will help to evaluate the theories available on artificial intelligence as well as to find interventions in its application in workstations. Advantages of Incorporating Artificial Intelligence in Human Resources Management (Pope, 1993). The session will provide information on the importance of using artificial intelligence to carry out human resourceS (Salkey, 2006) Disadvantages of Incorporating Artificial Intelligence in Human Resource Management Similarly, this subdivision will illustrate the contradictory elements that arise from the use of AI in Human Resources departments. Assumptions 1: The use of artificial intelligence in human resource management will lead to the termination of workplaces of underperforming employees. 2: The application of artificial intelligence in human resource management promotes the accuracy and precision of staff evaluations.3: Artificial intelligence reduces prejudices that are a weakness of essence Human Resources Human Resources 4: The implementation of the Artificial Intelligence system contributes to the laziness of the people in the company. The man-computer-processor dialogue calls for cybernetics, which involves solving problems in computer assistance. In order to extend this dialogue, automated systems are being developed in which hardware and software structures are developed. In places with heavy working conditions or in isolated places, robots equipped with artificial intelligence collect data from the process and transmit them to the central computer. In the human-computer-process dialogue it is necessary that the whole range of physical installations be reliable, and the decision-maker and the robot to perform. The cyber dialogue with production allows maintaining the quality parameters, which generates resource savings throughout the production – consumption chain. It is said that by associating the natural arch, represented by the human element, with the artificial arch, represented by the expert system equipped with artificial intelligence – see chapter 2, a body of maximum performance is obtained, often work becoming a pleasure for man. In most activities, work is not a pleasure, but the modern human resources manager must always keep in mind the idea of employee motivation (Salkind, 2010).
They need to be aware that the work they perform is useful to the enterprise and should never feel neglected in their work. The value of the human resources manager lies precisely in the implementation of this idea in the minds of employees, which can lead to an adequate motivation for them in their work, corroborated with the increase in the efficiency of their work. An employee who is not motivated in his or her work can give poor results as long as the company in which he works does not support his efforts to achieve superior results. In addition, he is willing at some point to leave the organization and move towards another that gives him more advantages, both professional and personal. By arhem it is understood an intredeschis system endowed with intelligence and natural consciousness or artificial consciousness , able to creatively generate the new and to be technically and economically efficient. Archems can be natural or artificial, according to the nature of the intelligence put into play (Schedler & Proeller, 2007). Increasing the performance of an artificial archhemic structure – the robot – is done by increasing the level of intelligence, which brings it closer to the natural ark represented by the high-performance human element. In this way artificial arches are performed that perform performant operations after the program, thus becoming expert systems. The management of human resources in the archeo-systemic conception aims at: preparing the personnel, organizing the work places under ergonomic conditions, normalizing the works, salariing the workers at interested in organizing the internal transport, expanding the human – computer – process dialogue, preparing a performant decision maker. The practical implementation of these aims aims at adapting the requirements to the possibilities of man, in the idea of efficient use of the human resource and in the direction of increasing the productivity and quality of all activities (Scheurich, 2014).
Figure no.2.Pobability of computerisation
Source: https://www.google.ro/search?q=robots+hr+chart&rlz=1C1AVUA_enRO753RO758&source=lnms&tbm=isch&sa=X&ved=0ahUKEwi4t6KjvL_cAhVEIpoKHSkXDSAQ_AUICigB&biw=1280&bih=694#imgrc=uO26JZIsM0-iqM:
By using the proposed evaluation methodology, it is possible to make an appreciation of the activity performed by the employees as close as possible to reality. At the same time, the performance criteria specified in the evaluation sheet better reflect the specificity of the activity, highlighting the main features that a worker must possess, of which the most important would be the quality of the job fulfillment, the strict deadlines for solving and the behavior to colleagues and to clients. The proposed rating system may be based on the award of differentiated salaries based on the actual results of each employee. Data and algorithm recruitment can have a positive and significant impact on talent management strategies and business performance. Since technology is growing exponentially, Artificial Intelligence (AI) is beginning to have an increasing impact on employment decisions, being used by renowned organizations such as Facebook as an integral part of the evaluation of candidates. Changes in the field hiring a product of artificial intelligence are "machinery that can perform tasks in the place of people". This effect has been seen as a threat to the workforce, with the most drastic predictions suggesting that the unemployment rate will reach 50% in 30 years, but predictions are changing. Unlike the view that artificial intelligence will lead to a future without jobs, Stanford University's 2016 report – "100 Years of Study on Artificial Intelligence" (SREEJESH, 2016)- suggests that Al will be seen as a "radical mechanism different use of natural resources for productive purposes "which will replace tasks rather than jobs and will lead to the emergence of new types of jobs. Approximately 60% of the existing retail jobs present a" high chance "of automation until 2036, but a new e-commerce sector emerged in response to this change. According to Deloitte's studies, jobs with a higher risk of disappearing will be replaced by more creative ones. Stanford University's 2016 report concluded that the impact of artificial intelligence is not limited to middle-grade jobs but will have a impact on most sectors of activity and even on those that involve a high intellectual effort. The need of the human element The Influence of Artificial Intelligence does not come, however, without problems. Leaders in HR who position themselves against the AI received a justification for their hesitation to accept modern technology. In addition to the negative advertising caused by the Tay program on Microsoft Twitter, Facebook has received many criticisms after replacing its trending algorithm team, which has led to the publication of several links, fake news. Even more relevant for the HR domain is Linkedln, which has been accused of discrimination because of its search algorithm. Artificial intelligence can prove to be effective when used in conjunction with the human element. When fully utilized in HR technologies, it improves the hiring process, from screening to onboarding, and allows HR to create the most effective talent management strategies. AI could be interpreted as a very robot "robot office worker" that allows people to handle more productive tasks. Technology and competitive advantageTechnology will become more and more important in the workplace by offering them employers who use it a definite competitive advantage. A study by Oxford Economics, entitled Leaders 2020, found that organizations using state-of-the-art technologies are far more successful than those that remain in traditional work methods. The study also shows the following: The AI will become essential to any field of activity. It helps human resource specialists make the best decisions, improving the following: • Improving the recruitment process: The management of your company will be better informed and will be able to predict future employment needs, evaluate people more quickly, and successfully identify the employees' development needs • Personalization: The same algorithms that, based on past choices, can recommend where to go shopping or eat, can also be applied to trening employees (Snell, 2007). By analyzing all their reactions and their interactions, automated systems will be able to constantly improve training with better results. At present, technology has changed the world of work so quickly that a study by the World Economic , "Future of jobs," estimates that about 65% of primary school pupils will work in areas that currently do not exist. Many of these jobs will likely be related to the world of computers and predictive analysis (Vaivio & Sirén, 2010).
Figure no.3 Probability for robots to take administrative jobs
Source: https://www.slideshare.net/MayaDrschler/hacking-the-future-of-hr-by-point-of-hr
The GR8PI platform uses state-of-the-art technology that enables organizations to manage the full life cycle of each employee in the company, ensuring optimum results for both the employee and the employer. The productivity, engagement, wellbeing and employee retention rate are just a few of the aspects that can be considerably improved In this sense, artificial intelligence is a set of techniques and methods that allow the capture of human knowledge and its symbolic processing (cognitive engineering). Pragmatic – Natural reasoning is also regarded as a suite of states and mental processes that transform input data into output data but the artificial reasoning only attempts to simulate the symptoms of intelligence, to produce the same output data for the same input data (the concept of the "black box"), the way of obtaining them being different from the biological way. the first systems of artificial intelligence with a high degree of usefulness: the expert systems (Agre & Rotenberg, 1997). These are basically archives of human memory, I have a relatively weak organization, with imprecisions, white spots and even inconsistencies. have implemented the concept of 'black box1', try to make ab The new generations are more flexible, by adopting methods of cognitive orientation. Artificial Intelligence is that part of computer science that has the purpose of executing on the computer some tasks that man in a given context. it can do better than the car (Watson, 2017). Another definition in this optics is the following: artificial intelligence is that part of computer science that aims to develop software and hardware that produce results similar to those produced by humans. Systematic or empirical artificial intelligence systems, as they are named after the cognitive or pragmatic approach underlying their realization is considered to be truly intelligent if passed the Turing test: "A system is considered intelligent if, in a conversation with a human being, it does not realize that it speaks I'm an automaton and not a fellow.
Figure no.4 Experimental flow
CHAPTER 3- PRACTICE
3.1.HYPOTHESES
3.2.DEVELOP OF THE RESEARCH
The test involves communication through an environment that excludes direct sensory perception. Intelligent systems have inches and months generated in the spec by too much or too little knowledge stored. Thus, too much information (compulsorily binding) slows down and complicates the reasoning process and too little information makes its system unable to cover the whole range of proposed problems. For the sake of another, intelligent systems incorporating human knowledge can incorporate their mistakes, the most common human error being the confusion between implication and coincidence. Because a Cause-Effect Link is Reactive, the possible cases must be studied; which continues with the presumed effect both in the presence and in the absence of the case. The declaration of causal links implies a great responsibility, the compromise solution is the acceptance of some certainty coefficients of the expressed truths. With this amendment, intelligent systems resemble even more man, reproduce its relatively rational behavior, escape the rigor of absolute determinism, store much more knowledge, produces many more answers, solutions, tips and assumptions, rough response is always more than nothing. In other words, the intelligence coefficient of the expert system can not exceed that of the person who was his source of knowledge. As a rule, however, there is a call to more human experts and a confrontation of their knowledge, a check of consistency, and an agreement between them. In the field of financial analysis and enterprise evaluation, expert systems have found an application area privileged. in this area of economics, fluctuating, unstable, uncertain, with a lot of parameters to be taken into account, with the great responsibility that drives the humor of managers working in permanent stress, intelligent systems bring extra confidence, quietness and security (Agurén, 1985).
Sistemele suport de decizie sunt constituite din module software pentru gestionarea bazelor de date, gestionare dialogului și respectiv gestionarea modelelor. SSD avansate conțin și o componenta pentru gestionarea cunoștințelor, fundamentata pe un sistem expert si care ii conferă SSD atributul de inteligent sau SSD bazat pe cunoștințe (Fig. 1-3. Componentele unui SSD).
As discussed in the chapter on HRM’s knowledge facilitation role, there are substantial connections between information technologies and a firms intellectual capital. Information technology is also an important enabler of speed, but the choice of technology solution needs to fit the situational requirements. This is where HR.M can make a significant contribution.
Some settings, such as Toyota’s use of the Internet to create a sense of community, collaboration, and loyalty within the firm and across the supply chain, requires very sophisticated information technology solutions based on high-level hardware and software. Other situations, such as Zap Courier’s hike messenger service, require a different mix. Zap couples sophisticated software with relatively low-tech two-way radios and field manager initiative to keep their delivery fleet peddling and get the job done quickly. An important aspect of effective HR deployment is an understanding of human behavior so that the integration of technology and people capitalizes on the differences rather than creates roadblocks out of them.
Figure no.5. Robotic process in HR
Source: http://www.neoops.com/robotic-automation/
Some of the most vivid examples of organizational failures to adequately consider human factors come from recent efforts to implement ERP systems. Westinghouse’s implementation of an integrated information system would work only if a fundamental culture change took place. Westinghouse was organized as a highly decentralized (Brewster, 2005).
group of business units. Enterprise resource planning moved the firm to a centralized, shared environment that would increase organizational efficiency but dramatically alter decision-making independence. Not surprisingly, resistance to the change was formidable and quite effective, as managers argued over trivial details and responded slowly to requests for crucial information. The project was not turned around until Westinghouse realized that all stakeholders, not just direct users, must be convinced of the value and competitive necessity of change. Human resource management should play a pivotal role in managing the integration of people and techno logy for maximum competitive capability development. Technology will make information more accessible and join people together in different ways. What technologies can link people together? How do you train people to maximize the effectiveness of these technologies? How do you minimize communication failures? What dimensions of social capital are required to translate technology advances into competitive advantage? Human resource management may be able to capitalize on the structural links created by enterprise resource planning (ERP) systems, for example, to enrich other forms of social capital. Human resource management must build networks and shared people communities around the strategic objectives of the business to ensure competitiveness. How do you persuasively communicate the organization’s strategic objectives? How do you build commitment to those objectives when much of your workforce has only a partial relationship with the organization? Kaplan and Norton (2001) suggest that HRM can use individual balanced scorecards to effectively communicate strategic themes and to gain commitment across diverse constituencies. The HRM function will focus externally and internally and look more like operations management, dealing with vendors and managing the supply chain. How do you gain the trust of other members of the supply chain? What information do you share among members of the supply chain? How do you maximize effectiveness and efficiency in the supply chain?
The rapid pace and constantly changing environment that many organizations and industries confront creates another new challenge and new role for HRM: the rapid deployment specialist. Competitive advantage gained by bringing new products to the market before competitors will be short-lived. Technology, and a variety of different ways to create value, will allow competitors to meet or exceed such advantages almost instantaneously. Rather than creating and sustaining a long-term competitive advantage that is defended over time, many organizations in the knowledge economy will instead opt for short-term, in-and-out, guerrilla-like tactics, which allow them to take advantage of fleeting opportunities in the marketplace. Once the advantage has been achieved, these organizations will move on to the next opportunity (Brewster & Tyson, 1992). Many whole companies will be intentionally ephemeral, formed to create new technologies or products only to be absorbed by sponsor companies when their missions are accomplished. Other firms will design their strategies around maneuverability to reflect their turbulent and unpredictable marketplaces.
Consequently, the HRM function will be required to rapidly assemble, concentrate, and deploy specific configurations of human capital to achieve mission-specific strategic goals, Organizations will use various combinations of HRM approaches (such as training, exporting work offshore, and looking for ways to “de-skill” certain jobs) while enriching others to accomplish these objective. Fortunately, improved information technologies are available,, or are being developed, to facilitate this. However, the challenge for HRM in the knowledge economy is substantial and significantly different from HRM in the twentieth century. Some of the challenges facing HR in this ro!e include the following. The new goal for HRM will be to manage the contributions individuals make to specific external markets, some of which will be rapidly changing markets. Increasingly, HRM will need to emphasize and understand events taking place beyond the borders of the firm. Human resource management will anticipate what rapidly changing product markets and business strategies will require by way of human capabilities and find ways to deliver it. How can you anticipate what human capabilities may be needed to enact business strategies? How can you prepare human capabilities when markets change rapidly? What mix of core and contingent workers provides maximum flexibility and maximum effectiveness? As Intel discovered, not only was it essential for its own employees to share technology advances among themselves, it was equally important for firms making the software and hardware that uses their microprocessors to incorporate new concepts into their products (Delgado, 2006). Cutting-edge technology allows employees in the lower levels of organizations to seize opportunities and get breakthrough ideas to the market first. Language barriers are eroding: Employees and freelancers anywhere in the world will soon be able to converse in numerous languages online without the need for translators. A new role for HRM is to facilitate organizational learning and knowledge sharing between employees, among departments, throughout the organization, and with external co-producers. HR professionals still do much of the traditional HR work, although some of that work has been outsourced {staffing, benefits, and so on) or digitized (for example, electronic HR). Furthermore, a substantial portion of conventional HRM work is now being done by line man* agers and professionals from other fields, such as information techno, or in other parts of the organization, such as the entrepreneurial units of ABB mentioned previously. In the knowledge economy, as HRM work expands, responsibility for HR will truly be jointly shared among HR managers, employees, and external vendors. In terms of conventional transactions, HR is being disinter mediated. However, technology promises to impact HR in ways far beyond simply automating clerical activities. Businesses face a new reality and many familiar sources of competitive advantage are eroding Substitutes for natural resources are being invented at a rapid rate, and those natural resources that remain essential are increasingly allocated through political mechanisms or entitlement* National boundaries are less significant than corporate boundaries for defining the scope of business activities. There are fewer protected markets and more market communities. Product technologies provide a fleeting advantage due to short life cycles, leap-frog innovations, discontinuous technology thrusts, and diminishing production cycle times. Many process technologies are widely dispersed across firms and industries. Capital markets are global. Economies of scale have over the long term, most firms must excel at a variety or different kinds of value creation, ranging from insight into changing customer needs, to quick response to technology advances, to innovation and exceptional product design, to efficiency, to prompt response to problems. The need for versatility and excellence, they contend, has changed the logic of strategy from products and positions to a focus on the dynamics of a firm's behaviors. This means that an essential component of strategy is the processes that orchestrate resources and assets to create capabilities. As a corollary, successful firms make strategic investments in the infrastructure and processes that link together resources and transcend conventional functional partitions. The longer and more complicated the string of activities that transforms a bundle of resources into a capability, the more difficult it is for rivals to duplicate the resulting accomplishments. On the other hand, the more complex the capability, the more challenging it is to achieve or to transfer within the organization that developed it (Delgado, 2006).
Data Management Component: This component consists of the SSD database, the database dictionary, query facilities. The database may include internal transactions, other internal data sources, external data, and personal data belonging to one or more users. Internal data (financial, accounting, production, marketing) and artificial intelligence to create a knowledge base in their own field of activity. Efforts in this direction have already materialized in numerous on-line systems in banks, insurance companies, production systems. in service systems, in large enterprises that have enabled the implementation of state-of-the-art technologies. On the other hand, intelligent systems are also priced at the legal, financial and accounting assistance agencies, which are the main market for outsourcing the "gala" expert systems made by software companies to support those who practice liberal professions, in which the essential capital is knowledge and the main service offered is the professional reasoning Artificial Intelligence is an IT technology that has developed on the basis of the study of human reasoning, on understanding the intelligence concept. Artificial intelligence lies at the confluence of the exact sciences with the humanities, with three main outlines of a methodological approach to artificial reasoning: Cognitive – Natural reasoning is regarded as a suite of states and mental processes that transform input into output data, and reasoning artificially attempts to reproduce these mental states and processes. In other words, the artificial intelligence thus built up must reproduce the functioning of the human spirit, in this direction all the methods of modeling knowledge and reasoning are written, the modeling of the cognitive activity of the human being becomes an end in itself, leading the development of the studies on it, the viewpoint of psychology, psychiatry, anthropology, etc. In the cognitive artificial intelligence cognitive intelligence systems have been defined the knowledge base systems (SOBS) in this sense artificial intelligence is a set of techniques and methods that allow the capture human knowledge and their symbolic processing {cognitive engineering) .Pragmatic – Natural reasoning is also regarded as a suite of states and mental processes that transform input data into output data, but artificial reasoning only attempts to simulate signs of intelligence, produce the same output data for the same input data (the concept of "black box"), the way of obtaining them llind differently from the biological way. In this approach, the first systems of artificial intelligence with a high degree of usefulness were developed: the expert systems. These are basically archives of human memory with a relatively weak organization, with inaccuracies, white spots and even inconsistencies (Dess & Picken, 1999).
Figure no.6. The value of artificial intelligence
Expert systems, especially the first generations, have implemented the concept of 'black box', trying to abstain from any mode! of knowledge. The new generations call more flexible, learning their methods of cognitive orientation. Artificial Intelligence is that part of computer science that has the purpose of executing on the computer some tasks that man in a given context. it can do better than the car. Another definition in this optics is the following: artificial intelligence is that part of computer science that aims to develop software and hardware that produce results similar to those produced by humans. Systematic or empirical artificial intelligence systems, as they are named after of a cognitive or pragmatic approach that lacks the basis for their realization, sc considers to be truly intelligent if they pass the Turing test: "A system is considered intelligent if, in a conversation with a human being, it does not realize that it speaks I'm an automaton and not a fellow. The test involves communicating through an environment that excludes direct sensory perception. Artificial Intelligence Systems and Effectiveness of Decision Making The complexity of businesses and their deployment environment has grown significantly over the past decades (Dickmann, Brewster & Sparrow, 2016). There are some major causes that have led to this increase in complexity – the number of very possible solutions, the difficulty of predicting long-term consequences due to increased uncertainty, the effects of errors in decision-making that can be disastrous due to complex operations and chain reaction on which error can cause it in various sectors of micro and macroeconomic levels. The business information environment is increasingly complex and due to the increase in the amount of information relevant to business, the number of information resources and the number of technologies used to access and store data. Understanding the context in which the decision-making process takes place in a company, the factors that determine the success or failure of a decision, the factors that increase the effectiveness of the decisions, the decision-makers and their decision styles is very important in designing and building an information system. This must be an integral part of managerial work as it can extend the manager's ability to quickly process valid information and address complex, time-consuming issues, reduce time involved in decision-making, improve the reliability of decision-making, encourage exploration and learning, creates a strategic or competitive advantage for the organization. The development of information technology has led to the inclusion of information as the sixth organizational resource alongside human resources, machinery, financial resources, materials and management. Even under the conditions of intangibility, information is a highly efficient and economical way to bring together other company resources. In addition, the information is used to assist the other five resources in coordinating organizational activities, as well as in planning, directing and controlling these activities (DOWLING/FESTING/ENGLE., Engle Sr & Dowling, 2012). In this context, the building of competent IT systems to assist decision-making appears to be a priority for the new wave of managers. Under these conditions and taking into account the accelerated pace of business, there is a definite need to use an IT system to assist managers. The system should not impede the managers 'rational process, but they need to increase their capacity and become an extension of managers' rationality. The role of management information systems is to improve costs, increase business growth potential, and automate or assist decision-making. Assisting decision-making through IT tools began about 25 years ago and was initially warranted by errors due to typical human "weaknesses". According to Butler, concrete cases and laboratory experiments have highlighted five human characteristics that can lead to errors in decision-making: • people are more sensitive to negative consequences than positive ones, • fail to cope with low probability events • are more inclined to accept a negative result if presented as a cost than if presented as a loss • do not know how to recognize the random elements • do not know when to stop the cost issue.For the point of view of the decisions , the manager must identify and initiate change, resolve resource allocation, manipulate disruptions, and also act as negotiator. According to these managers' roles, IT systems must be able to automate decision-making (for programmable decisions) and assist the manager in decision-making (for non-programmable decisions). An unscheduled decision is, for example, the choice of the market entry price and the color of the packaging for a new brand of chocolate. In this case, the computer processes the sales information for different price levels and generates, in various graphical formats, sales statistics in the case of prices within certain limits. In the end, the decision must be taken by the manager. The advantages of introducing software systems in assisting decisions consist in the rapid collection and processing of a large volume of data, the use of rigorous economic and mathematical models in analyzing and interpreting information, and in making correlations multiple between the elements and the phenomena characteristic of the analyzed decision situations, correlations that offer the possibility of complex analyzes and interpretations based and usually presented in a particularly suggestive manner for the decision-maker. The main limits of decision support systems are the impossibility of completely and completely substitute human reasoning, the low degree of consideration of the uncertainty of the economic environment and the dependence between the performance of these soft systems and those of the computer systems on which they are implemented. Another impediment to the widespread use of these systems is their fairly high cost. However, the influence of decision support systems and expert systems on increasing the efficiency of decision-making can not be denied (Evarts, Bosomworth & Osterweis, 1992). It has long been thought that human reasoning in its intuitive forms, reasoning that is the main engine in decision-making, can not be entrusted to a computer. After World War II, this belief was denied by the appearance of artificial intelligence. Gradually, on the basis of this, the idea was spread that by using the computer one could do everything man does. Certainly, the idea seems ambitious, and it takes a lot of work to get the performance to completely replace human and computer capabilities. However, the performance gained in solving specialized problems by using intelligence systems can be ignored. Their continuous improvement, coupled with improved computer performance, offers increased possibilities for taking over increasingly complex segments of the rationing activity carried out by the human decident. Functions and role of the information system In a broad sense, a management information system can exercise two functions in the decision-making process: it provides information, explores alternatives and provides support while the manager makes the decision, or the decision itself – this type of system is recommended only for routine decisions at the operational level where decision rules are known.
Generally, at operational levels, decisions are structured and there are well-known decision rules and clearly defined objectives. These decisions are solved with the help of the SIM as part of the daily processing of transactions in an organization. Problem solving is dependent on the type of problem to be solved, which is ranked according to the type of decision. Thus, structured issues (certainty decisions) – are issues where all elements can be identified and quantified to find the right answer. Semi-structured issues (risk decisions) – are issues that contain structured and unstructured elements. Because these problems involve both computer use and human reasoning, it is important to build an appropriate human-computer interface. Unstructured issues (uncertainty decisions) – are issues where constituents can not be precisely identified. Human intuition and reasoning is required to solve them. In these cases it is not possible to use mathematical or statistical models, making the decision very much based on the decision of the decision-maker. Unstructured decisions exist at operational levels, but are more often found at higher levels. These decisions need to be taken by managers, but they need information to help them define the problem, assess the likely outcome of different alternatives, test the effects, etc. The support provided by IT systems for management varies depending on the level of management and function of the type of decisions to which they are addressed (Flynn, 1993). The boundaries between structured and unstructured decisions are constantly changing. As new techniques and systems develop, there is a tendency for more and more decisions to be dealt with using predefined procedures and rules. In order to prevent the effects that changes occurring in the user's requirements and in the knowledge necessary to meet these requirements, or in the external conditions in which the company operates, a solution in this sense was the creation of artificial intelligence systems (decision support systems and expert systems), which are being used on a wider scale, with the expansion of the use of computing techniques in management. Thus, changes in organizations will influence only certain components of the IT system, without requiring a complete restructuring of the system. It is noted that the IT systems for the executive are most often used among all types of systems to assist decision-making, management levels. Information systems involved in decision-making are known as Decision Assistance Systems known in the international literature as Decision Support System with the acronym DSS. We identify today five types of decision support systems (depending on the dominant technology component): • data-based decision-support systems, ie data driven, with the main database technology component • decision-based decision support systems on models, ie driven by models with the main technological component a model base, of which the mathematical models of simulation and optimization are distinguished, • knowledge-based or expert-based decision-support systems – SSDEs having the main technological component a base • Decision-Based Assistive-Based Decision-Assisted Decision-Assisted Decision-Assisted Decision-Assisted Decision Making Systems – Computer Assisted Computing Based Assistants, these are used to assist with co-decision-making developed by several participants from the same or more organizations • document-based decision support systems whose decision-making component ensures the creation, review, and automatic view of different documents. Decision Support Systems (SSD) and Expert Systems (SE) address unstructured or semi-structured tasks and problems. An SSD provides information on a problem that requires a decision, information that is received and processed by the decision-maker and which helps him to make a decision. The SSD does not provide explanations on the reasoning or algorithm it applies to obtain the requested or required information and does not calculate a degree of certainty for the conclusions it formulates. Unlike SSD, SE successfully treats semi-structured problems and is based on symbolic processing. SE provides the manager with recommendations that no longer need other managerial interpretations. In addition, SE provides justification for the conclusions offered and associates the recommenders with a certain degree of decertitude. Some SEs can also be found at the level of middle management. Management / Information Systems (SIM) systems centralize and process data and information provided by Transaction Processing Systems (SPT) . The role of the SDS Decision-making systems, also called decision-support systems, are interactive computer systems that, through decision models and database-based databases, provide information to assist managers in unstructured or semi-structured decisions. This term was defined in the 1970s by M.S. Scott pointed out the SSD's objective to prepare the decision. The basic features of SSD that differentiate them from other types of computer systems for leadership are as follows: • SSD assists decisions, especially for semistructured and unstructured situations, combining human knowledge and intuition with computer knowledge and speed • Assisting decisions can be made at • SSD can assist multiple interdependent and / or sequential decisions, given the fact that most decisions are interrelated in the economic practice • SSD is adaptable over time. The decision-maker must have a reactive behavior to use the SSD, notice the change of conditions, and adapt the system accordingly. • SSD supports all phases of the decision-making process and can be adapted to various stylesheets. Provides support for all stages of the decision-making process (Gómez-Mejía, Balkin & Cardy, 2009). The main requirement of the decision support system for the information stage is the ability to quickly and efficiently access the internal and external data sources of the organization. Also, decision support systems through modeling facilities can analyze data very quickly. The design phase of the decision-making process involves generating alternative directions of action, decisions on the selection criterion, and anticipating the future consequences of using alternatives. Some activities may use standard models provided by the SSD. A decision-support system can provide support in the decision-making process through "what-if" and "goal-seeking" analyzes. Managers use decision-support systems and in the process of implementing decision-making, namely in communication activities decision, explanation and justification. The decision-making process also includes additional activities, such as evaluation and control of the implemented solution. • An ad-hoc SSD can be easily defined by the user based on a flexible, flexible, powerful graphics capability and user-friendly interface. SSD promotes the learning and accumulation of new knowledge, leading to new requirements and refining the system. External data includes various marketing research, government regulations, macro-economic indicators, and private data may include specific rules for decision-makers. The database dictionary is a catalog of all data in the database containing its definitions, and it is the main function of providing information about their availability, source and exact meaning. The use of this catalog is indicated in the process of identifying and defining the decision making process by scanning data and identifying the areas and opportunities of the problem.
Interrogation features are the key to accessing data. They accept requests for data from other SSD components, determine which of them can be solved, formulate detailed requests, and return results on the required subject. Interrogation features require a special query language.
Model Management Component: This component can be broken down into four elements: model base, model base management system, model dictionary, execution, integration and ordering of models.
The model database contains routines and quantitative models in the field of statistics, finance, management that offers analysis capabilities in an SSD. The management system is a software system with functions for creating and updating the model, using subroutines and other blocks, generating new routines and reports, manipulating data. The Modeling Dictionary is a catalog containing model definitions and provides information on their availability and capability. Controlling model execution and combining specific operations are controlled by model management. In order to accept and interpret the modeling, execution, or interpretation instructions, a model control processor is used. Dialogue Management Components (User Interface): This component covers all aspects of communication between the user and the decision support system, including both hard and soft and factors that facilitate ease of use, accessibility and interaction between the user and the decision support system. Knowledge Management Component (Hesselbein, Goldsmith & Beckhard, 2000): This component occurs when integrating the decision support system with an expert system to obtain an intelligent (expert) SSD. The module essentially contains the inference engine and the knowledge base. The inference engine will allow the system to simulate an expert's judgment based on the available data and knowledge, while the knowledge base will feed the inference mechanism in a way similar to the one in which the database feeds the statistical algorithms into the support systems decision. An essential aspect of building and using expert decision support systems is to achieve a synergic interaction between these elements, synergy translated on the one hand by passing control from one function to another within the system and, on the other hand, by transferring information between functions (subsystems).
The efficiency of using SSD in management
Undoubtedly, for most institutions in Romania SSDs are still costly decision-making tools. An effective decision is not, however, only one whose adoption and implementation involves the lowest costs, but also a complete and complex one based on a shorter time frame and having a positive effect on the system or aspect that it is targeting. In achieving these objectives of decision-making, the role of decision-support systems can not be challenged (Martocchio, 2007). On the other hand, intelligent systems used in managerial activity are today one of the means to increase labor productivity. Automating the collection of data on the evolution of the different economic phenomena characteristic of the company and the environment or the external environment, the use of complex calculus models and their analysis lead to a real explosion of information at the disposal of the decision maker. Without the help of decision support systems, most of these data would be insufficiently used, even neglected. In such an informational-decision environment, the use of SSDs and intelligent systems can help decision makers not to lose sight of important factors of influence in the problem being analyzed, to be aware of the reasons for the reasons for decisions to enrich their own experience and knowledge base through access to the experience.
3.3.FINDINGS
CONCLUSION
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=== daa6bf46de7732ce9b7fd470e6a854322511ec5e_682481_1 ===
ROME BUSINESS SCHOOL
INTERNATIONAL HR MANAGEMENT
SPECIALIZATION: HUMAN RESOURCE MANAGEMENT
GRADUATION THESIS
Scientific coordinator,
Professor
Name Surname
Student:
Name Surname
2018
THIS PAGE WAS INTENTIONALLY LEFT BLANK
ROME BUSINESS SCHOOL
INTERNATIONAL HR MANAGEMENT
SPECIALIZATION: HUMAN RESOURCE MANAGEMENT
´´ Human Resources Management will soon be replaced by robots?´´
Scientific coordinator,
Professor
Name Surname
Student:
Name Surname
2018
TABLE OF CONTENTS
Introduction ………………………………………………………………………………………………..5
Chapter 1-Literature review………………………………………………………………………….5
1.1. Description of the topic………………………………………………………………5
1.2.Relevant contribution………………………………………………………………..11
Chapter 2 – Research Methodology………………..…………………………………………..19
Chapter 3- Practice ………………………………………………………………………………27
3.1.Hypotheses……………………………………………………………………………27
3.2.Develop of the research………………………….………….…………………..……27
3.3.Findings ………………………………………..………..……………..……..………42
Conclusion …………………………………………………………………………………………………54
References…………………………………………………………………………………………………………..56
Human Resources Management will soon be replaced by robots?
INTRODUCTION
CHAPTER 1-LITERATURE REVIEW
DESCRIPTION OF THE TOPIC
The influence of artificial intelligence on human resource management is an interesting subject of research, as it intends to determine the advantages and adversities of applying machines to fulfill specific tasks in a company. Achieving this goal will provide answers to job security issues among employees who believe that increased use of machinery in human resource management will lead to job termination. Moreover, identifying new systems that are embedded in human resource management also creates a greater interest in the subject, as the process will lead to creativity and innovation among staff. Completion of the study will determine whether the use of artificial intelligence in companies is crucial to their performance on the specific market. The types of artificial intelligence systems to be embedded in human resource management systems will be the main element with which the theme will contribute to the study.
If managers regard man's work within society as a means of purchasing livelihoods, for employees, the careers occupy an important place because the manager must recognize the value of employees. If they find that they can not be professionally affiliated to the company, they leave the workplace (Auteri & Fava, 2009). The role of human resources management is essential to ensuring the quality of the human resource through recruitment and human selection, by determining the specific training and improvement requirements of the employees and through the training program. Human resources management provides for the establishment of relations of mutual collaboration and trust among all employees, relations that ensure the functioning of the quality system and the performance of all the activities of the company. Human resources management implies a new vision of staffing within a business. Human resources management is defined as a complex of interdisciplinary measures with regard to personnel recruitment, selection, grading, professional development, material and moral stimulation (Casillas, Martínez-López & Corchado Rodriguez, 2012). Direct collaboration between humans and robots, also called robot-operator collaboration (COR), takes place primarily in sectors with low automation levels or where there is none at all. A classic example of this is the automotive industry: 95% of the automotive assembly line is automated, while only 5% is made manually. With regard to final assembly, the exact opposite is confirmed: the use of assistant robots can tangibly simplify tasks that require a high level of power or are ergonomically unfavorable. To do this, a new generation of robots is needed to work safely with human operators. Such robots are already used to assemble the engine and transmission, as well as in the final assembly process. However, there is tremendous potential for collaboration between people and robots in many other sectors and areas of application. To be able to work smoothly with human operators, robots must have special features (Dello & Angelozzi, 2016). Their ergonomics must be designed for direct contact. For contact with the operator, the robot must be able to limit its speed to minimize the kinetic energy of the system and to detect collisions. Integrated sensors across all robot axes ensure that the robot can "feel" the environment and can react as appropriate. For applications developed for COR, the entire application and its associated environment must be considered. In addition to the robot's safety, the place where robots and humans operate jointly must comply with the requirements to ensure low-risk collaboration. This requires the development of a safe cell concept. Last but not least, the operator must feel safe and thus develop a responsible level of acceptance for his assistant.
To ensure maximum flexibility for future production, the next logical step is to combine the COR (computer-operator interaction) concept with mobility. If the strengths of a lightweight sensitive robot are combined with a mobile and stand-alone platform, the robot becomes a highly flexible, location-independent, unlimited workspace assistant – an ideal base to meet Industry 4.0 requirements.
In logistics centers, people, machines, robots and conveyor belts are also connected to the network to efficiently manage material flows. With the help of sensors and computer systems in the network, each component is enabled to make optimal decisions at the right time along the supply chain. Assistance robots – for example, in an automated element selection process – are able to pick up ready-made components delivered by automated storage systems directly from containers using a modern image processing system integrated into application. The human operator can thus carry out more and more tasks to improve the process.
Smart devices will be mobile and capable of learning, to share knowledge and to act in groups – thus playing an essential role in the factory of the future. The concept of labor factor evolved from the basic approach, in which man was a simple tool, a mechanically correlated mechanism, to a concept approached from a sociological perspective of "human relations." (Helfgott, 1988)
In modern economies, inter-human relations are analyzed both from the point of view of the exchange relations, the relations between the bidder and the client, as well as the participation in the production process, irrespective of the legal form of their organization. At the level of organizations, the personnel department determines staffing needs using predictive and normative staffing methods, or on the basis of the experience of companies with a tradition in the field, as well as elements resulting from their own units operating in similar conditions (Human Resources in Research and Practice, 2011). The need for personnel is structured according to: the nature of the operations to be performed and the problems that can be posed; the volume of activities and their content by domains; how to organize the activity on its own; the degree of use foreseen in the various activities; Productivity to keep staff connected to company issues, but to enable decisions to be substantiated through diversity of demand and performance framework. For service organizations, instead of labor productivity, the indicators are also based on the establishment of staff needs: the size of the clientele correlated with the related service time and the objectives regarding the volume of benefits, receipts, the size of the profit, etc.
The need for personnel varies according to the level at which it is determined (operational units, workgroups, the whole of the enterprise), through on-site optimization, while labor productivity becomes a secondary indicator. Personnel recruitment and training are permanent activities to ensure, complete and adapt the staff (renewal, updating). The quality management of tourism products and services adapts to the specifics of implementing a quality management system. In this respect, the general manager must become the engine of change and the establishment of the quality system cannot be delegated (Liu, Zhang & Zhang, 2010). Human resources management must assume the responsibility of constant concern for the quality and performance of these specialists and managers, who must master the methods, techniques and tools that favor the change and implementation of the quality assurance system. Human resources management therefore has an important role to play in implementing a quality management system through the education and training of all staff, which should be oriented towards quality awareness and expertise (Kennedy, 2008).
The implementation of a quality management system can be accomplished through education and communication work that is carried out from the proposal of change and continuing and after its implementation. The selection of the staff is done in the context of the activity or the internal marketing through a propaganda of job vacancies, stimulating a good competition for their employment in terms of quality and performance, most advantageous for the firm, taking into account the need at a given time and the foreseeable needs based on the development perspectives, based on the knowledge of the trends of the based on existing staff.
The actual recruitment is done either through profile firms or by direct contract, personally, orally or in writing, or by means of telecommunication and mass communication. Personnel recruitment or selection is part of human resource management, along with other issues that address the issue of quality of work factor (promotion, improvement). Selection cadres must have the ability, experience and intuition to determine the potential behavior of the potential employee using the most rigorous selection methods (Marrone, 2017). The tests to which the candidates are subjected are appropriate to each post and as much as possible personalized to each candidate, measuring the power of initiative, self-control, emotional stability and the spirit of observation. Professional tests measure their knowledge and suitability to the job requirements, performance tests measure concentration strength, ability, resistance to effort, the extent to which particular results can be achieved, general psychic skills tests measure skill in solving problems generally, complemented with specific aptitude tests on skill and ability in a particular field, the latter being more in-depth. Vocational training and retraining must be considered at the level of each employee to a firm, must be perceived as a current way of existence and persistence and as a driving instrument. The role of the manager is to identify the company's needs for improvement, to set up on the basis of these specific improvement actions with specific objectives, using efficient methods and all that is required for maximum effectiveness (related frames, appliances, materials, etc.).
Employee participation in the life of the company is pursued by stimulating the employee's productivity, based on the satisfaction of personal aspirations. Occupation of a job requires the identification of suitable persons to occupy or improve for the post and to possess the knowledge and traits appropriate to the respective training (Meister, 2018). At the same time, account must be taken of the candidate's perennial features, possible changes in his / her behavior in relation to the function performed, attitude and participation. Change management for the implementation of the "quality management system" is an important priority of the transition to the market economy. The human resource plays the role of an agent of change, which is why it must master the mechanisms and methods of organizational change. The phases of the recruitment plan are: study of the personnel policy of the company, gathering information on the couple – posts, defining the recruitment needs, internal and external resources, planning the actions for recruitment. Recruitment strategies and policies stem from the HR strategy and are contingent on other staff strategies and policies. The human resources department will ensure the employment of those capable people who, through their work, promote the continuous improvement of the company's results. To be performing, an organization needs human resources. Under these circumstances, the recruitment process involves new skills (Monks et al., 2012). The job description, embodied in the trade company as a job description, is an important document underlying the recruitment. The role of recruitment in ensuring the quality of human resources is decisive. Selection is the choice of a person to be hired out of those who will be potentially employed, and obviously depends on the first stage: recruitment. The selection is represented by a series of stages through which people who have to take up a post to be employed must pass. After recruitment and selection, the next step in ensuring adequate human resources is organization. Training is the process of developing the human features that will enable them to be more productive and thus contribute more to achieving the organization's goals (Omer, 2018).
The goal of cooking is to increase the productivity of employees through their computing. Assessing the performance of staff and positions is the fourth step in ensuring adequate resources for the organization. Performance appraisal is the process of reviewing employee past work to assess the contribution they have made to meeting the management system's objectives. To motivate an employee means "to make him do well and on his own initiative the things they have to do". Motivation ceases when people are forced to submit to a request. Employee performance depends on motivation. Employee motivation is also important for the effective implementation of a quality system. Managers have the responsibility to periodically analyze and understand what motivates them and demotions employees and to undertake concrete "pro-innovation" actions (Scholz, 2017).
The role of the manager is to create motivation for the acceptance and implementation of the quality system. Preoccupation for employee awareness of quality must include all employees. Among the motivational factors in qualitative insurance and improvement can be mentioned: the establishment of a climate of trust; the pursuit of an efficient human resource management; motivation through manager involvement in quality issues; motivation through actions taken by the manager; motivation by manager's assumption of responsibilities; motivation by the way the manager performs control; motivation by adapting the way of communication to different types of employees(Złotowski, Yogeeswaran & Bartneck, 2017). The manager must accept the discussion with any employee, adopting a direct, yet pleasant, polite communication style, and trying to solve all the problems that arise. Labor productivity is in correlation with p but this indicator may be the basis for establishing the staffing needs in the material production but not in the service activities, due to the particularities of these activities, mainly due to their immaterial character and the impossibility of expressing the results in the traditional forms (own production). Generally, quantification of productivity in services is inappropriate, highly criticized, limited or incapable of resisting a deeper analysis. Productivity in services must be understood in a different optics than the traditional one built on the model of the factory or plant type of production (Storey, Wright & Ulrich, 2009).
Productivity in services is lower than in industry, while productivity growth in services is slower. Productivity in services is calculated by defining the number of sales relative to the workload deposited for that, or at the full cost, to all the imputations in the process. Productivity in services under the conditions of co-production with the customer is influenced by it as well as by a number of factors such as: the location of the location, the size of the unit, the number of points of contact within a unit, the number of units within the same company, the degree of endowment of the unit with various equipment and facilities and the organization of work. Productivity is correlated with the issue of quality and future prospects. Productivity indicators can be improved by applying weighting indices(Wilkinson, 2011).. In order to assess the amount of physical productivity in services, value productivity calculations are used. Unlike industry, in services, external factors influence the quality of performance and productivity, without the manager being able to influence or control them. Unlike in the industry, service performance matters less than the company's absolute results or its evolution, and it is more relevant to compare its own performance with competing firms (Tihanyi, Devinney & Pedersen, 2012).
A specific aspect of productivity in services occurs when a large share of staff and not distribution facilities or networks, when in many enterprises the specific weight of office activities is higher, or when the majority of businesses increase the share of intellectual – intensive work. The so-called "white collar" productivity has a special character in immaterial services. Intellectual work, immaterial work, ideas and information is the most qualitative, the hardest to quantify. The results not only cannot be quantified, but are different from one benefit to another, from one case to another, disproportionate to the time consumed, to the effort deployed, regardless of the forms in which it has occurred, regardless of its forms of expression. Finally, when it comes to technology (robots, AI and other inventions), we have to admit that it is inevitable that it will continue to develop (Yang & Ma, 2013). However, the utility of the human factor cannot be eliminated. Management still involves managing people, setting tasks and achieving goals, execution. Moreover, one needs to make sure that employees are happy at work and the examples can continue.
1.2.RELEVANT CONTRIBUTION
Many jobs that exist today were not five years ago. Although it may be difficult to imagine what will appear over the next five years, it is certain that things will change and there will be a need for new specialists and new functions. Robot is defined as a mechanical or virtual "agent", usually a piece of equipment electromechanical, what is ordered by printing a software program or through an electronic circuitry system. In that they can have a human look, or autonomous and automatic movements, the robots induce the perception of a high degree of intelligence. If, initially, the robots were used to perform repetitive activities, under the guiding priority of man, they are now becoming more and more involved in less structured and more complex tasks and activities(Złotowski, Yogeeswaran & Bartneck, 2017). This complexity has prompted the attention of researchers, manufacturers and, last but not least, users to the study of Human Robot Intervention (HRI). The ultimate goal of HRI is to develop new principles and algorithms for robotic systems so that they can interact with people in a direct, safe and efficient way. The first industrial robot was introduced in the US in 1960. Since then, their manufacturing technology has continually improved and as a result, industrial robot applications have expanded considerably. These cover "beach" from the High Tech industry (nano-fabrication, aerospace) to computerized medicine; from manufacturing to CNC machining centers to manufacturing by 3D printing. By using robots in industry, important benefits are gained from productivity, operating safety, cost and productivity. Idea "automaton / automata" has its origins in the mythologies of different cultures of the world. Engineers and inventors of ancient civilizations (China, Greece, and Egypt) have tried to build independent / independent machines, some of which have the likeness of humans and animals. The oldest descriptions of the "automaton" refer to: the artificial birds of Mozi and Ban; the automaton that speaks, Hero of Alexndria; Philo's washing machine in Byzantium. In the sec. IV, that is, the Greek mathematician Archytas of Tarentum projected a steamed steamed mechanical bird called The Pigeon. Another automaton is the hourglass made in the year 250, i.e. by Ctesibius of Alexandria, a physicist and inventor of Ptolemaic Egypt. Taking the information from Homer's Iliad, Aristotle speculated in the "Politicians" (322 BC, book 1, part 4) that those "automakers" could one day serve the concept of equality between men by enabling the abolition of the scale.
The first industrial robot, manufactured in 1938, had the appearance of a swing and a single drive engine. Remarkable is that he had five degrees of freedom. This robot could not be used for a wide variety of tasks but was able to place blocks / pieces of wood in blocks / stacks of well-defined shapes. In the 1980s, car industry companies made massive investments in robotics companies, although they have not always proven to achieve their goal. General Motors Corporation has spent more than $ 40 billion on technology, but unfortunately much of the investment has proven to be a failure. In 1988, the Hamtramck Michigan plant robots "ceded", that is, they broke the jams and dyed each other (Anderson & Anderson, 2011). Unfortunately, the premature introduction of robots into the industry has led to the creation of financial instability. The year 2010 induced an acceleration of demand for industrial robots, due to the continuous, innovative development and improvement of robot performance. By 2014, it recorded a 29% increase in global sales. Because robots have become more and more powerful in recent years, they have a computer-aided system for them. Robot Operating System, ROS, is a set of "open source" programs developed at Stanford University, Massachusetts Institute of Technology and Technical University of Munich. Asimov's Laws. SF writer Isaac Asimov created the fundamental laws of robots, laws that are also applied in our days. . These laws were introduced in 1942 in his short story, "Runaround" 14, and had already been outlined in previous stories. Asimov's laws form the basis of the philosophy of the emergence and development of robots, as outlined below. Law 1: A robot does not have to hurt a human being, or the lack of action must not allow a finite human to come to do harm. Law 2: A robot must obey orders given by human beings, except for those orders that conflict with the first law. Law 3: A robot must also protect the existing, as long as this protection does not conflict with the first law and the second law. Towards the end of his book, Foundation and Earth, Asimov introduced the "zero law", which reads as follows: A robot is not allowed to do harm to humanity, or by lack of action to allow humanity to do harm. Since 2011, these laws have become a "fictional device." According to the 2011 robotics principles of the EPRSC / AHRC, the Engineering and Physical Sciences Research Council (EPSRC) and the UK's Arts and Humanities Research Council (AHRC) (five) ethics principles "for designers, builders and users of robots" in the real world, along with 7 (seven) "high level" messages to be transmitted, all based on a workshop held in September 2011 The principles of ethics are as follows: Robots must not be designed for the sole purpose, or in the pale prince, to kill people. People, not robots, are the main agents. Robots are means designed to achieve people's goals. Robots must be designed to ensure safety and security (Asfahl, 1992). Robots are "artifact," they should not be designed to exploit vulnerable users by evoking an emotional response, or addiction. It is always necessary for the man to talk to the robot. It must always be possible to identify who is legally responsible for the robot. The messages that are intended to be transmitted are as follows. We believe the robots have the potential to have a huge positive impact on society. they do harm to us. It is important to demonstrate that we are committed to the best practice standards. To understand the context and the implications of our research, we need to work with experts from other disciplines, including social sciences, law, philosophy and art. The philosophy of robot evolution is based on the Asimov’s Laws and the EPRSC / AHRC Principles, which were outlined above. the apple of non-compliant produce is low. In the history of industrial robots development, there is a bizarre correspondence between increasing the complexity of the operations the robot has to perform and the improvement of its command and control system. If, initially (year 1938), industrial robots were used only to grab a simple configuration object and move from one place to another, now (2018) the industrial robots are integrated into the lean 19 manufacturing systems, ensuring not only a very high precision of execution, but also a small number of rebut products. Some of the advantages of using industrial robots are: – Productivity and profit – in that the robots can work 24/7 (hours / days), with execution speed much higher than that of the human operator; – low costs – only maintenance costs are involved in the operation, so that the recovery of the acquisition 20 of the robot takes place over a period of six months to one year; – high processing quality – in that the precision with which operations are performed is much higher than the human operator. In spinning industry, robots have become an integral part of flexible manufacturing systems.
They provide quick clamping / dismounting of work pieces, positioning at the workstation, moving from one CNC equipment to another, etc. Noteworthy that when working in a "clean room / clean room" where the human operator's access is strict, the robot is the right means of operation Robots in research and education – for industrial applications. Research and education must represent two strategic areas, of great importance, for any modern responsible society. This approach is specific to several areas that deal with the design and realization of robots, or those who perform industrial developments (Chakraborty, 2018). The example highlighted in this paper is that of KUKA Group, which starts from the concept: "The future of learning begins today". The objective of KUKA is to maintain its leading role in innovation and technology. The high precision and flexibility of KUKA products makes it possible for these products to be assigned to a wide range of research-specific activities, and in particular in the field of robotics. KUKA Roboter intends to provide researchers, teachers and learners with the products that I need in their work so that they can develop their own applications. An example is the "Education BUNDLE" system, with which students can acquire special knowledge and skills. It constitutes the complementary ideal of theoretical knowledge and allows practical training, on robot, under conditions identical to those in reality and according to the requirements mentioned in the standard. There was some reluctance on the part of society for the large-scale introduction of robots into industry. A realistic analysis highlights that lost jobs are, in particular, those of heavy, routine physical labor, which often affect the health of the worker. For balancing, "redundant" people can make re-career courses, improve their skills, or otherwise gain new skills that will help them find a job for higher qualification and therefore a better paid job (Kernaghan, 2014).
If not yet the world, robots are starling to dominate news headlines. They have long been working on our factory floors, building products such as automobiles, but the latest research from academic labs and industry is capturing our imagination like never before. Now, robots are able to deceive, to perform surgeries, to identify and shoot trespassers, to serve as astronauts, to babysit our kids, to shape shift, to eat biomass as their fuel (but not human bodies, the manufacturer insists) etc.
As a case of life imitating art, science fiction had already predicted some of these applications, and robots have been both glorified and vilified in popular culture—so much so that we are immediately sensitive, perhaps hypersensitive, to the possible challenges they may create for ethics and society. The literature in robot ethics can be traced back for decades, but only in recent years, with the real possibility of creating these more imaginative and problematic robots, has there been a growing chorus of international concern about the impact of robotics on ethics and society (Levy, 2006).
Robotics is indeed one of the great technological success stories of the present time. Starling from humble beginnings in the middle of the twentieth century, the field has seen great successes in manufacturing and industrial robotics, as well as personal and service robots of various kinds. All the branches of the armed services now use military robots. Robots are appearing everywhere in society: in healthcare, entertainment, search and rescue, care for the elderly, home services, and other applications.
While the technological advances have been remarkable and rapid (and promise to continue this pace), the social and ethical implications of these new systems have been largely ignored. Only during the past decade have we seen the emergence of the field of "robot ethics" (sometimes abbreviated as "roboethics"; with most efforts in Europe, Asia, and the United States. In this chapter, we survey some of the remarkable advances in robot hardware and software, and comment on the ethical implications of these findings.
We stipulate that the robot must be situated in the world in order to distinguish a physical robot from software running on a computer, or, a "software bot.1'(Light, 2018).
Current and near-future developments in robotics are taking place in many areas, including hardware, software, and applications. The field is in great ferment, with new systems appearing frequently throughout the world. Among the areas in which the great innovations are taking place are:
Human-robot interaction, in the factory, home, hospital, and many other venues where social interaction by robots is possible
Display and recognition of emotions by robots
Humanoid robots equipped with controllable arms as well as legs
Multiple robot systems
Autonomous systems, including automobiles, aircraft, and underwater vehicles
Humanoid robots resemble human beings in some aspects. They may have two legs or no legs at ail (and move on wheels); they may have one or more arms or even none; they may have a human like head, equipped with the senses of vision and audition; and they may have the ability to speak and recognize speech.
It is interesting to note that humanoid robots do not need to appear completely human-like in order to be trusted by people. It is well known that humans are able to interact with dolls, statues, and toys that only have a minimal resemblance to human beings; In fact, the ability of humans to relate to humanoids becomes worse as they approach human-like appearance, until the resemblance is truly excellent. This figure shows that our emotional response to robots increases as they resemble humans more and more, until they teach a point at which their resemblance is close to perfect but eerily dissimilar enough such that we no longer trust them—that sudden shift in our affinity is represented by the dip or valley on the curve. But the trust returns as the anthropomorphism approaches 100 percent (or perfect resemblance) to human look.
The robots we have discussed above are "socially interactive," in the sense that human-robot interaction is an essential component of their behavior. The phrase covers a wider range of robots, as presented in a major survey paper. A broader view needs to include multiple robot systems (where robots may cooperate with each other), and even robot swarms. Such robots may need to recognize each other and possibly engage in mutual interactions, including learning from each other. While a great deal of research in these areas is currently proceeding, we cannot discuss it here, due to space limitations. However, it is evident that such mutual relationships will eventually involve ethical considerations (Rodogno, 2015).
Ultimately, as social robotics develops, we expect that individual robots may develop distinctive personalities and communicate with each other, perhaps in new high-level languages. We have begun to study one aspect of social behavior by considering robot societies in which an altruistic robot may assist another in the completion of its task, even if its own performance suffers as a result.
The interest theory maintains that rights correlate with interests (or welfare) -everything that has interests (or”welfare") has rights. All persons have a duty to respect the rights of everything that has interests (including, potentially, robots?). But the will theory of rights disagrees: it asserts the right to liberty is the foundation of all other rights claims, and a rights claim is understood as the entitlement to a particular kind of choice—a rights claim entitles me to claim or perform something, or not— is up to me (and nobody else). A rights claim entails no duty upon the rights holder, but only a freedom TO perform/claim something, or not. But the correlativity thesis makes clear that rights claims do entail duties, not for the rights holder, but for all other persons a correlative duty.
The correlativity thesis is essential lo rights theory, in conceptualizing the relation between rights and duties. Rights are guaranteed, which then guarantee duties for everyone else.
The number of robots used in the global industry has reached a record level because the price of these machines falls while the cost of labor increases, says the United Nations Economic Commission for Europe The automotive industry Today, the world uses a robot for ten workers, the report says.
"This massive investment is driven by stable or declining robot prices, rising labor costs, and a steady improvement in technology. Businesses buy robots even in times of recession, because they have a dual interest: they increase production capacity while streamlining production. When the economy recovers, we can then increase production without necessarily hiring staff." According to estimates (…), the price of industrial robots has fallen on average 66% in the United States since 1990. while at the same time the overall cost of labor in the US industry has increased 63%. (Van Rysewyk & Pontier, 2015)
The development of Kaizen has also favored the development of just-in-time production, which aims at zero stock, zero defects, zero deadlines. Here again, it is the operator who will indicate the type of product part to be manufactured. depending on the production constraints he encounters. It is he who will take the initiative to feed himself in pieces at the upstream station when he needs it, and "just" with the quantity he needs . The Japanese model has therefore replaced the American mass quantitative model to specialize in the production of small series and to differentiate through different products.
The Japanese method greatly favors the participation of operators and allows more autonomy, self-control, decision-making power and responsibilities. It has changed the role of managers who have "become the leaders of a production process involving people and teams, with a role of advisor, trainer, and coordinator-regulator. This conception of things draws its sources from values (notably collectivism) peculiar to Japanese society. Individuals are made aware of the company's philosophy and culture (manifested in a set of symbols and ceremonies). Decision-making is therefore naturally participatory because all those involved in the decision-making process are involved even when the decision affects a large number of people (van Wynsberghe, 2016). This model originated in automobile assembly plants, namely those of Volvo in Sweden. It was at the beginning of the 1970s that Volvo decided to break with a traditional production line production model and replace it with a new "modular" organization mode. The goal was to increase the efficiency of the workers.
CHAPTER 2 – RESEARCH METHODOLOGY
The Case Study is a document made and published to illustrate the way in which a situation has been analyzed and evaluated in order to develop and implement decisions aimed at solving one or more problems within a generally profitable organization. The case study is not an advertising document for informational manipulation of potential / real clients of the developer who develops the case study (for example through commercial propaganda messages based on unsupported ratings, self-overestimation of some initiatives or results, denigration of competitors, etc.) Although not an advertising document, the intrinsic credibility of the facts, the logical arguments of the presented decisions, the case study is one of the most effective and effective tools marketing it. Based on a case study, consultative discussions can be conducted, usually to assess the effectiveness and efficiency of the solutions presented, and to identify alternative solutions (with assessment of their potential effects). The scientific case study is designed by scientific scholars in an applied scientific research process to present the results of the investigations made in the first part of such a study, and the author presents the theoretical and conceptual aspects to be illustrated. Then are presented – as a rule, in chronological order – the facts to be analyzed and evaluated. It is preferable for this type of case study not to ask the user to develop a solution but to present the solutions actually set and implemented by the organization under consideration. the following are presented – compared to the concepts presented in the first part of the study – the events produced and the results obtained so that it can be determined whether the theory has been verified practically (Biran, Cornea & Lalonde, 2006).
The relationship between theoretical and empirical is quite controversial. Everyone agrees that both faces must be present in any scientific, lesser or greater measure. But there is the question of temporality, three possibilities being encountered: anteriority, in which case empirical research is used to verify theory, emergence, theory emerging during research, and posteriority, in which case theory has a function of interpreting results obtained by to empirical. in fact, there are very few cases in which the theory does not rely on empirical data or research in which theory is not present, between theoretically and empirically there is a mutual determination, and the progress of knowledge is achieved by a continuous perversion between the theoretical and empirical (Renckly, 2011). It must be said that neither the theory nor the empirical are unitary. More broadly, theory "means a body of sentences as articulated as in a congruent relationship. Simply put, a theory is a set of sentences that attempt to explain a certain phenomenon. There are four categories of theories divided into four levels of strength: Ad-hoc classification systems where empirical observations are organized and categorized into arbitrarily constructed categories; taxonomies are category systems built so that relationships can be described between categories; theoretical systems combine taxonomies with conceptual frameworks, but descriptions, explanations and predictions are now linked in a systematic manner. A theoretical system comprises a set of descriptive concepts, operationalized (variable) concepts and a set of sentences that constitute a deductive system.
Axiomatic theories are a type of theoretical system comprising a set of concepts and definitions, a set of sentences describing the situations to which the theory applies, a set of sentences (among which axioms and theorems) describing the relationships between variables and a logical system for deductions. The design of the study includes the methodology to be used. The steps of the methodology refer to operationalization, choice of the research method, construction of tools and selection of cases. As a result of the operation we will find the answer to the following questions: What are the main concepts I use? How are they defined? What are the variables corresponding to these concepts? Which indicators do I want to use? What is the measurement level I want to reach? What are the most appropriate units of measurement? How can I get from index to index? We have to go through all the operational steps only when it is the case – when we work with concepts. Sometimes we work with concepts and variables. For the latest operationalization, we summarize the definition and the way we measure them. Choice of method and technique (International Journal of Science and Research (IJSR), 2016)
To conduct the study, we will have to choose one of five methods: observation, experiment, opinion poll, interview, year
documents. We will also need to determine which technique (form of application of the method) is best suited for gathering the data that interests us. to the extent that it is possible and necessary, triangulation will be used (using several methods). Each method has certain advantages and disadvantages. For example, the poll can help us get the most complete information, but often not deep enough. An interview can provide us with such information, but they are more difficult to generalize across the population. The choice of the research method to be used has to be argued (Rowley & Warner, 2013).
Figure no.1. Probability of widening the responsibility of the robotic element in the sphere of human resources
The arguments can be related to four factors: – The specificity of the field of study and the proposed theme – Theoretical considerations – The specificity of each method – Practical criteria (money, time, etc.) Construction of tools Research will integrate inductive and deductive concepts for test the importance of artificial intelligence in human resource management. The approach will help to evaluate the theories available on artificial intelligence as well as to find interventions in its application in workstations. Advantages of Incorporating Artificial Intelligence in Human Resources Management (Pope, 1993). The session will provide information on the importance of using artificial intelligence to carry out human resourceS (Salkey, 2006) Disadvantages of Incorporating Artificial Intelligence in Human Resource Management Similarly, this subdivision will illustrate the contradictory elements that arise from the use of AI in Human Resources departments. Assumptions 1: The use of artificial intelligence in human resource management will lead to the termination of workplaces of underperforming employees. 2: The application of artificial intelligence in human resource management promotes the accuracy and precision of staff evaluations.3: Artificial intelligence reduces prejudices that are a weakness of essence Human Resources Human Resources 4: The implementation of the Artificial Intelligence system contributes to the laziness of the people in the company. The man-computer-processor dialogue calls for cybernetics, which involves solving problems in computer assistance. In order to extend this dialogue, automated systems are being developed in which hardware and software structures are developed. In places with heavy working conditions or in isolated places, robots equipped with artificial intelligence collect data from the process and transmit them to the central computer. In the human-computer-process dialogue it is necessary that the whole range of physical installations be reliable, and the decision-maker and the robot to perform. The cyber dialogue with production allows maintaining the quality parameters, which generates resource savings throughout the production – consumption chain. It is said that by associating the natural arch, represented by the human element, with the artificial arch, represented by the expert system equipped with artificial intelligence – see chapter 2, a body of maximum performance is obtained, often work becoming a pleasure for man. In most activities, work is not a pleasure, but the modern human resources manager must always keep in mind the idea of employee motivation (Salkind, 2010).
They need to be aware that the work they perform is useful to the enterprise and should never feel neglected in their work. The value of the human resources manager lies precisely in the implementation of this idea in the minds of employees, which can lead to an adequate motivation for them in their work, corroborated with the increase in the efficiency of their work. An employee who is not motivated in his or her work can give poor results as long as the company in which he works does not support his efforts to achieve superior results. In addition, he is willing at some point to leave the organization and move towards another that gives him more advantages, both professional and personal. By arhem it is understood an intredeschis system endowed with intelligence and natural consciousness or artificial consciousness , able to creatively generate the new and to be technically and economically efficient. Archems can be natural or artificial, according to the nature of the intelligence put into play (Schedler & Proeller, 2007). Increasing the performance of an artificial archhemic structure – the robot – is done by increasing the level of intelligence, which brings it closer to the natural ark represented by the high-performance human element. In this way artificial arches are performed that perform performant operations after the program, thus becoming expert systems. The management of human resources in the archeo-systemic conception aims at: preparing the personnel, organizing the work places under ergonomic conditions, normalizing the works, salariing the workers at interested in organizing the internal transport, expanding the human – computer – process dialogue, preparing a performant decision maker. The practical implementation of these aims aims at adapting the requirements to the possibilities of man, in the idea of efficient use of the human resource and in the direction of increasing the productivity and quality of all activities (Scheurich, 2014).
Figure no.2.Pobability of computerisation
Source: https://www.google.ro/search?q=robots+hr+chart&rlz=1C1AVUA_enRO753RO758&source=lnms&tbm=isch&sa=X&ved=0ahUKEwi4t6KjvL_cAhVEIpoKHSkXDSAQ_AUICigB&biw=1280&bih=694#imgrc=uO26JZIsM0-iqM:
By using the proposed evaluation methodology, it is possible to make an appreciation of the activity performed by the employees as close as possible to reality. At the same time, the performance criteria specified in the evaluation sheet better reflect the specificity of the activity, highlighting the main features that a worker must possess, of which the most important would be the quality of the job fulfillment, the strict deadlines for solving and the behavior to colleagues and to clients. The proposed rating system may be based on the award of differentiated salaries based on the actual results of each employee. Data and algorithm recruitment can have a positive and significant impact on talent management strategies and business performance. Since technology is growing exponentially, Artificial Intelligence (AI) is beginning to have an increasing impact on employment decisions, being used by renowned organizations such as Facebook as an integral part of the evaluation of candidates. Changes in the field hiring a product of artificial intelligence are "machinery that can perform tasks in the place of people". This effect has been seen as a threat to the workforce, with the most drastic predictions suggesting that the unemployment rate will reach 50% in 30 years, but predictions are changing. Unlike the view that artificial intelligence will lead to a future without jobs, Stanford University's 2016 report – "100 Years of Study on Artificial Intelligence" (SREEJESH, 2016)- suggests that Al will be seen as a "radical mechanism different use of natural resources for productive purposes "which will replace tasks rather than jobs and will lead to the emergence of new types of jobs. Approximately 60% of the existing retail jobs present a" high chance "of automation until 2036, but a new e-commerce sector emerged in response to this change. According to Deloitte's studies, jobs with a higher risk of disappearing will be replaced by more creative ones. Stanford University's 2016 report concluded that the impact of artificial intelligence is not limited to middle-grade jobs but will have a impact on most sectors of activity and even on those that involve a high intellectual effort. The need of the human element The Influence of Artificial Intelligence does not come, however, without problems. Leaders in HR who position themselves against the AI received a justification for their hesitation to accept modern technology. In addition to the negative advertising caused by the Tay program on Microsoft Twitter, Facebook has received many criticisms after replacing its trending algorithm team, which has led to the publication of several links, fake news. Even more relevant for the HR domain is Linkedln, which has been accused of discrimination because of its search algorithm. Artificial intelligence can prove to be effective when used in conjunction with the human element. When fully utilized in HR technologies, it improves the hiring process, from screening to onboarding, and allows HR to create the most effective talent management strategies. AI could be interpreted as a very robot "robot office worker" that allows people to handle more productive tasks. Technology and competitive advantageTechnology will become more and more important in the workplace by offering them employers who use it a definite competitive advantage. A study by Oxford Economics, entitled Leaders 2020, found that organizations using state-of-the-art technologies are far more successful than those that remain in traditional work methods. The study also shows the following: The AI will become essential to any field of activity. It helps human resource specialists make the best decisions, improving the following: • Improving the recruitment process: The management of your company will be better informed and will be able to predict future employment needs, evaluate people more quickly, and successfully identify the employees' development needs • Personalization: The same algorithms that, based on past choices, can recommend where to go shopping or eat, can also be applied to trening employees (Snell, 2007). By analyzing all their reactions and their interactions, automated systems will be able to constantly improve training with better results. At present, technology has changed the world of work so quickly that a study by the World Economic , "Future of jobs," estimates that about 65% of primary school pupils will work in areas that currently do not exist. Many of these jobs will likely be related to the world of computers and predictive analysis (Vaivio & Sirén, 2010).
Figure no.3 Probability for robots to take administrative jobs
Source: https://www.slideshare.net/MayaDrschler/hacking-the-future-of-hr-by-point-of-hr
The GR8PI platform uses state-of-the-art technology that enables organizations to manage the full life cycle of each employee in the company, ensuring optimum results for both the employee and the employer. The productivity, engagement, wellbeing and employee retention rate are just a few of the aspects that can be considerably improved In this sense, artificial intelligence is a set of techniques and methods that allow the capture of human knowledge and its symbolic processing (cognitive engineering). Pragmatic – Natural reasoning is also regarded as a suite of states and mental processes that transform input data into output data but the artificial reasoning only attempts to simulate the symptoms of intelligence, to produce the same output data for the same input data (the concept of the "black box"), the way of obtaining them being different from the biological way. the first systems of artificial intelligence with a high degree of usefulness: the expert systems (Agre & Rotenberg, 1997). These are basically archives of human memory, I have a relatively weak organization, with imprecisions, white spots and even inconsistencies. have implemented the concept of 'black box1', try to make ab The new generations are more flexible, by adopting methods of cognitive orientation. Artificial Intelligence is that part of computer science that has the purpose of executing on the computer some tasks that man in a given context. it can do better than the car (Watson, 2017). Another definition in this optics is the following: artificial intelligence is that part of computer science that aims to develop software and hardware that produce results similar to those produced by humans. Systematic or empirical artificial intelligence systems, as they are named after the cognitive or pragmatic approach underlying their realization is considered to be truly intelligent if passed the Turing test: "A system is considered intelligent if, in a conversation with a human being, it does not realize that it speaks I'm an automaton and not a fellow.
Figure no.4 Experimental flow
CHAPTER 3- PRACTICE
3.1.HYPOTHESES
The test involves communication through an environment that excludes direct sensory perception. Intelligent systems have inches and months generated in the spec by too much or too little knowledge stored. Thus, too much information (compulsorily binding) slows down and complicates the reasoning process and too little information makes its system unable to cover the whole range of proposed problems.
3.2.DEVELOP OF THE RESEARCH
For the sake of another, intelligent systems incorporating human knowledge can incorporate their mistakes, the most common human error being the confusion between implication and coincidence. Because a Cause-Effect Link is Reactive, the possible cases must be studied; which continues with the presumed effect both in the presence and in the absence of the case. The declaration of causal links implies a great responsibility, the compromise solution is the acceptance of some certainty coefficients of the expressed truths. With this amendment, intelligent systems resemble even more man, reproduce its relatively rational behavior, escape the rigor of absolute determinism, store much more knowledge, produces many more answers, solutions, tips and assumptions, rough response is always more than nothing. In other words, the intelligence coefficient of the expert system can not exceed that of the person who was his source of knowledge. As a rule, however, there is a call to more human experts and a confrontation of their knowledge, a check of consistency, and an agreement between them. In the field of financial analysis and enterprise evaluation, expert systems have found an application area privileged. in this area of economics, fluctuating, unstable, uncertain, with a lot of parameters to be taken into account, with the great responsibility that drives the humor of managers working in permanent stress, intelligent systems bring extra confidence, quietness and security (Agurén, 1985).
Sistemele suport de decizie sunt constituite din module software pentru gestionarea bazelor de date, gestionare dialogului și respectiv gestionarea modelelor. SSD avansate conțin și o componenta pentru gestionarea cunoștințelor, fundamentata pe un sistem expert si care ii conferă SSD atributul de inteligent sau SSD bazat pe cunoștințe (Fig. 1-3. Componentele unui SSD).
As discussed in the chapter on HRM’s knowledge facilitation role, there are substantial connections between information technologies and a firms intellectual capital. Information technology is also an important enabler of speed, but the choice of technology solution needs to fit the situational requirements. This is where HR.M can make a significant contribution.
Some settings, such as Toyota’s use of the Internet to create a sense of community, collaboration, and loyalty within the firm and across the supply chain, requires very sophisticated information technology solutions based on high-level hardware and software. Other situations, such as Zap Courier’s hike messenger service, require a different mix. Zap couples sophisticated software with relatively low-tech two-way radios and field manager initiative to keep their delivery fleet peddling and get the job done quickly. An important aspect of effective HR deployment is an understanding of human behavior so that the integration of technology and people capitalizes on the differences rather than creates roadblocks out of them.
Figure no.5. Robotic process in HR
Source: http://www.neoops.com/robotic-automation/
Some of the most vivid examples of organizational failures to adequately consider human factors come from recent efforts to implement ERP systems. Westinghouse’s implementation of an integrated information system would work only if a fundamental culture change took place. Westinghouse was organized as a highly decentralized (Brewster, 2005).
group of business units. Enterprise resource planning moved the firm to a centralized, shared environment that would increase organizational efficiency but dramatically alter decision-making independence. Not surprisingly, resistance to the change was formidable and quite effective, as managers argued over trivial details and responded slowly to requests for crucial information. The project was not turned around until Westinghouse realized that all stakeholders, not just direct users, must be convinced of the value and competitive necessity of change. Human resource management should play a pivotal role in managing the integration of people and techno logy for maximum competitive capability development. Technology will make information more accessible and join people together in different ways. What technologies can link people together? How do you train people to maximize the effectiveness of these technologies? How do you minimize communication failures? What dimensions of social capital are required to translate technology advances into competitive advantage? Human resource management may be able to capitalize on the structural links created by enterprise resource planning (ERP) systems, for example, to enrich other forms of social capital. Human resource management must build networks and shared people communities around the strategic objectives of the business to ensure competitiveness. How do you persuasively communicate the organization’s strategic objectives? How do you build commitment to those objectives when much of your workforce has only a partial relationship with the organization? Kaplan and Norton (2001) suggest that HRM can use individual balanced scorecards to effectively communicate strategic themes and to gain commitment across diverse constituencies. The HRM function will focus externally and internally and look more like operations management, dealing with vendors and managing the supply chain. How do you gain the trust of other members of the supply chain? What information do you share among members of the supply chain? How do you maximize effectiveness and efficiency in the supply chain?
The rapid pace and constantly changing environment that many organizations and industries confront creates another new challenge and new role for HRM: the rapid deployment specialist. Competitive advantage gained by bringing new products to the market before competitors will be short-lived. Technology, and a variety of different ways to create value, will allow competitors to meet or exceed such advantages almost instantaneously. Rather than creating and sustaining a long-term competitive advantage that is defended over time, many organizations in the knowledge economy will instead opt for short-term, in-and-out, guerrilla-like tactics, which allow them to take advantage of fleeting opportunities in the marketplace. Once the advantage has been achieved, these organizations will move on to the next opportunity (Brewster & Tyson, 1992). Many whole companies will be intentionally ephemeral, formed to create new technologies or products only to be absorbed by sponsor companies when their missions are accomplished. Other firms will design their strategies around maneuverability to reflect their turbulent and unpredictable marketplaces.
Consequently, the HRM function will be required to rapidly assemble, concentrate, and deploy specific configurations of human capital to achieve mission-specific strategic goals, Organizations will use various combinations of HRM approaches (such as training, exporting work offshore, and looking for ways to “de-skill” certain jobs) while enriching others to accomplish these objective. Fortunately, improved information technologies are available,, or are being developed, to facilitate this. However, the challenge for HRM in the knowledge economy is substantial and significantly different from HRM in the twentieth century. Some of the challenges facing HR in this ro!e include the following. The new goal for HRM will be to manage the contributions individuals make to specific external markets, some of which will be rapidly changing markets. Increasingly, HRM will need to emphasize and understand events taking place beyond the borders of the firm. Human resource management will anticipate what rapidly changing product markets and business strategies will require by way of human capabilities and find ways to deliver it. How can you anticipate what human capabilities may be needed to enact business strategies? How can you prepare human capabilities when markets change rapidly? What mix of core and contingent workers provides maximum flexibility and maximum effectiveness? As Intel discovered, not only was it essential for its own employees to share technology advances among themselves, it was equally important for firms making the software and hardware that uses their microprocessors to incorporate new concepts into their products (Delgado, 2006). Cutting-edge technology allows employees in the lower levels of organizations to seize opportunities and get breakthrough ideas to the market first. Language barriers are eroding: Employees and freelancers anywhere in the world will soon be able to converse in numerous languages online without the need for translators. A new role for HRM is to facilitate organizational learning and knowledge sharing between employees, among departments, throughout the organization, and with external co-producers. HR professionals still do much of the traditional HR work, although some of that work has been outsourced {staffing, benefits, and so on) or digitized (for example, electronic HR). Furthermore, a substantial portion of conventional HRM work is now being done by line man* agers and professionals from other fields, such as information techno, or in other parts of the organization, such as the entrepreneurial units of ABB mentioned previously. In the knowledge economy, as HRM work expands, responsibility for HR will truly be jointly shared among HR managers, employees, and external vendors. In terms of conventional transactions, HR is being disinter mediated. However, technology promises to impact HR in ways far beyond simply automating clerical activities. Businesses face a new reality and many familiar sources of competitive advantage are eroding Substitutes for natural resources are being invented at a rapid rate, and those natural resources that remain essential are increasingly allocated through political mechanisms or entitlement* National boundaries are less significant than corporate boundaries for defining the scope of business activities. There are fewer protected markets and more market communities. Product technologies provide a fleeting advantage due to short life cycles, leap-frog innovations, discontinuous technology thrusts, and diminishing production cycle times. Many process technologies are widely dispersed across firms and industries. Capital markets are global. Economies of scale have over the long term, most firms must excel at a variety or different kinds of value creation, ranging from insight into changing customer needs, to quick response to technology advances, to innovation and exceptional product design, to efficiency, to prompt response to problems. The need for versatility and excellence, they contend, has changed the logic of strategy from products and positions to a focus on the dynamics of a firm's behaviors. This means that an essential component of strategy is the processes that orchestrate resources and assets to create capabilities. As a corollary, successful firms make strategic investments in the infrastructure and processes that link together resources and transcend conventional functional partitions. The longer and more complicated the string of activities that transforms a bundle of resources into a capability, the more difficult it is for rivals to duplicate the resulting accomplishments. On the other hand, the more complex the capability, the more challenging it is to achieve or to transfer within the organization that developed it (Delgado, 2006).
Data Management Component: This component consists of the SSD database, the database dictionary, query facilities. The database may include internal transactions, other internal data sources, external data, and personal data belonging to one or more users. Internal data (financial, accounting, production, marketing) and artificial intelligence to create a knowledge base in their own field of activity. Efforts in this direction have already materialized in numerous on-line systems in banks, insurance companies, production systems. in service systems, in large enterprises that have enabled the implementation of state-of-the-art technologies. On the other hand, intelligent systems are also priced at the legal, financial and accounting assistance agencies, which are the main market for outsourcing the "gala" expert systems made by software companies to support those who practice liberal professions, in which the essential capital is knowledge and the main service offered is the professional reasoning Artificial Intelligence is an IT technology that has developed on the basis of the study of human reasoning, on understanding the intelligence concept. Artificial intelligence lies at the confluence of the exact sciences with the humanities, with three main outlines of a methodological approach to artificial reasoning: Cognitive – Natural reasoning is regarded as a suite of states and mental processes that transform input into output data, and reasoning artificially attempts to reproduce these mental states and processes. In other words, the artificial intelligence thus built up must reproduce the functioning of the human spirit, in this direction all the methods of modeling knowledge and reasoning are written, the modeling of the cognitive activity of the human being becomes an end in itself, leading the development of the studies on it, the viewpoint of psychology, psychiatry, anthropology, etc. In the cognitive artificial intelligence cognitive intelligence systems have been defined the knowledge base systems (SOBS) in this sense artificial intelligence is a set of techniques and methods that allow the capture human knowledge and their symbolic processing {cognitive engineering) .Pragmatic – Natural reasoning is also regarded as a suite of states and mental processes that transform input data into output data, but artificial reasoning only attempts to simulate signs of intelligence, produce the same output data for the same input data (the concept of "black box"), the way of obtaining them llind differently from the biological way. In this approach, the first systems of artificial intelligence with a high degree of usefulness were developed: the expert systems. These are basically archives of human memory with a relatively weak organization, with inaccuracies, white spots and even inconsistencies (Dess & Picken, 1999).
Figure no.6. The value of artificial intelligence
Expert systems, especially the first generations, have implemented the concept of 'black box', trying to abstain from any mode! of knowledge. The new generations call more flexible, learning their methods of cognitive orientation. Artificial Intelligence is that part of computer science that has the purpose of executing on the computer some tasks that man in a given context. it can do better than the car. Another definition in this optics is the following: artificial intelligence is that part of computer science that aims to develop software and hardware that produce results similar to those produced by humans. Systematic or empirical artificial intelligence systems, as they are named after of a cognitive or pragmatic approach that lacks the basis for their realization, sc considers to be truly intelligent if they pass the Turing test: "A system is considered intelligent if, in a conversation with a human being, it does not realize that it speaks I'm an automaton and not a fellow. The test involves communicating through an environment that excludes direct sensory perception. Artificial Intelligence Systems and Effectiveness of Decision Making The complexity of businesses and their deployment environment has grown significantly over the past decades (Dickmann, Brewster & Sparrow, 2016). There are some major causes that have led to this increase in complexity – the number of very possible solutions, the difficulty of predicting long-term consequences due to increased uncertainty, the effects of errors in decision-making that can be disastrous due to complex operations and chain reaction on which error can cause it in various sectors of micro and macroeconomic levels. The business information environment is increasingly complex and due to the increase in the amount of information relevant to business, the number of information resources and the number of technologies used to access and store data. Understanding the context in which the decision-making process takes place in a company, the factors that determine the success or failure of a decision, the factors that increase the effectiveness of the decisions, the decision-makers and their decision styles is very important in designing and building an information system. This must be an integral part of managerial work as it can extend the manager's ability to quickly process valid information and address complex, time-consuming issues, reduce time involved in decision-making, improve the reliability of decision-making, encourage exploration and learning, creates a strategic or competitive advantage for the organization. The development of information technology has led to the inclusion of information as the sixth organizational resource alongside human resources, machinery, financial resources, materials and management. Even under the conditions of intangibility, information is a highly efficient and economical way to bring together other company resources. In addition, the information is used to assist the other five resources in coordinating organizational activities, as well as in planning, directing and controlling these activities (DOWLING/FESTING/ENGLE., Engle Sr & Dowling, 2012). In this context, the building of competent IT systems to assist decision-making appears to be a priority for the new wave of managers. Under these conditions and taking into account the accelerated pace of business, there is a definite need to use an IT system to assist managers. The system should not impede the managers 'rational process, but they need to increase their capacity and become an extension of managers' rationality. The role of management information systems is to improve costs, increase business growth potential, and automate or assist decision-making. Assisting decision-making through IT tools began about 25 years ago and was initially warranted by errors due to typical human "weaknesses". According to Butler, concrete cases and laboratory experiments have highlighted five human characteristics that can lead to errors in decision-making: • people are more sensitive to negative consequences than positive ones, • fail to cope with low probability events • are more inclined to accept a negative result if presented as a cost than if presented as a loss • do not know how to recognize the random elements • do not know when to stop the cost issue.For the point of view of the decisions , the manager must identify and initiate change, resolve resource allocation, manipulate disruptions, and also act as negotiator. According to these managers' roles, IT systems must be able to automate decision-making (for programmable decisions) and assist the manager in decision-making (for non-programmable decisions). An unscheduled decision is, for example, the choice of the market entry price and the color of the packaging for a new brand of chocolate. In this case, the computer processes the sales information for different price levels and generates, in various graphical formats, sales statistics in the case of prices within certain limits. In the end, the decision must be taken by the manager. The advantages of introducing software systems in assisting decisions consist in the rapid collection and processing of a large volume of data, the use of rigorous economic and mathematical models in analyzing and interpreting information, and in making correlations multiple between the elements and the phenomena characteristic of the analyzed decision situations, correlations that offer the possibility of complex analyzes and interpretations based and usually presented in a particularly suggestive manner for the decision-maker. The main limits of decision support systems are the impossibility of completely and completely substitute human reasoning, the low degree of consideration of the uncertainty of the economic environment and the dependence between the performance of these soft systems and those of the computer systems on which they are implemented. Another impediment to the widespread use of these systems is their fairly high cost. However, the influence of decision support systems and expert systems on increasing the efficiency of decision-making can not be denied (Evarts, Bosomworth & Osterweis, 1992). It has long been thought that human reasoning in its intuitive forms, reasoning that is the main engine in decision-making, can not be entrusted to a computer. After World War II, this belief was denied by the appearance of artificial intelligence. Gradually, on the basis of this, the idea was spread that by using the computer one could do everything man does. Certainly, the idea seems ambitious, and it takes a lot of work to get the performance to completely replace human and computer capabilities. However, the performance gained in solving specialized problems by using intelligence systems can be ignored. Their continuous improvement, coupled with improved computer performance, offers increased possibilities for taking over increasingly complex segments of the rationing activity carried out by the human decident. Functions and role of the information system In a broad sense, a management information system can exercise two functions in the decision-making process: it provides information, explores alternatives and provides support while the manager makes the decision, or the decision itself – this type of system is recommended only for routine decisions at the operational level where decision rules are known.
Generally, at operational levels, decisions are structured and there are well-known decision rules and clearly defined objectives. These decisions are solved with the help of the SIM as part of the daily processing of transactions in an organization. Problem solving is dependent on the type of problem to be solved, which is ranked according to the type of decision. Thus, structured issues (certainty decisions) – are issues where all elements can be identified and quantified to find the right answer. Semi-structured issues (risk decisions) – are issues that contain structured and unstructured elements. Because these problems involve both computer use and human reasoning, it is important to build an appropriate human-computer interface. Unstructured issues (uncertainty decisions) – are issues where constituents can not be precisely identified. Human intuition and reasoning is required to solve them. In these cases it is not possible to use mathematical or statistical models, making the decision very much based on the decision of the decision-maker. Unstructured decisions exist at operational levels, but are more often found at higher levels. These decisions need to be taken by managers, but they need information to help them define the problem, assess the likely outcome of different alternatives, test the effects, etc. The support provided by IT systems for management varies depending on the level of management and function of the type of decisions to which they are addressed (Flynn, 1993). The boundaries between structured and unstructured decisions are constantly changing. As new techniques and systems develop, there is a tendency for more and more decisions to be dealt with using predefined procedures and rules. In order to prevent the effects that changes occurring in the user's requirements and in the knowledge necessary to meet these requirements, or in the external conditions in which the company operates, a solution in this sense was the creation of artificial intelligence systems (decision support systems and expert systems), which are being used on a wider scale, with the expansion of the use of computing techniques in management. Thus, changes in organizations will influence only certain components of the IT system, without requiring a complete restructuring of the system. It is noted that the IT systems for the executive are most often used among all types of systems to assist decision-making, management levels. Information systems involved in decision-making are known as Decision Assistance Systems known in the international literature as Decision Support System with the acronym DSS. We identify today five types of decision support systems (depending on the dominant technology component): • data-based decision-support systems, ie data driven, with the main database technology component • decision-based decision support systems on models, ie driven by models with the main technological component a model base, of which the mathematical models of simulation and optimization are distinguished, • knowledge-based or expert-based decision-support systems – SSDEs having the main technological component a base • Decision-Based Assistive-Based Decision-Assisted Decision-Assisted Decision-Assisted Decision-Assisted Decision Making Systems – Computer Assisted Computing Based Assistants, these are used to assist with co-decision-making developed by several participants from the same or more organizations • document-based decision support systems whose decision-making component ensures the creation, review, and automatic view of different documents. Decision Support Systems (SSD) and Expert Systems (SE) address unstructured or semi-structured tasks and problems. An SSD provides information on a problem that requires a decision, information that is received and processed by the decision-maker and which helps him to make a decision. The SSD does not provide explanations on the reasoning or algorithm it applies to obtain the requested or required information and does not calculate a degree of certainty for the conclusions it formulates. Unlike SSD, SE successfully treats semi-structured problems and is based on symbolic processing. SE provides the manager with recommendations that no longer need other managerial interpretations. In addition, SE provides justification for the conclusions offered and associates the recommenders with a certain degree of decertitude. Some SEs can also be found at the level of middle management. Management / Information Systems (SIM) systems centralize and process data and information provided by Transaction Processing Systems (SPT) . The role of the SDS Decision-making systems, also called decision-support systems, are interactive computer systems that, through decision models and database-based databases, provide information to assist managers in unstructured or semi-structured decisions. This term was defined in the 1970s by M.S. Scott pointed out the SSD's objective to prepare the decision. The basic features of SSD that differentiate them from other types of computer systems for leadership are as follows: • SSD assists decisions, especially for semistructured and unstructured situations, combining human knowledge and intuition with computer knowledge and speed • Assisting decisions can be made at • SSD can assist multiple interdependent and / or sequential decisions, given the fact that most decisions are interrelated in the economic practice • SSD is adaptable over time. The decision-maker must have a reactive behavior to use the SSD, notice the change of conditions, and adapt the system accordingly. • SSD supports all phases of the decision-making process and can be adapted to various stylesheets. Provides support for all stages of the decision-making process (Gómez-Mejía, Balkin & Cardy, 2009). The main requirement of the decision support system for the information stage is the ability to quickly and efficiently access the internal and external data sources of the organization. Also, decision support systems through modeling facilities can analyze data very quickly. The design phase of the decision-making process involves generating alternative directions of action, decisions on the selection criterion, and anticipating the future consequences of using alternatives. Some activities may use standard models provided by the SSD. A decision-support system can provide support in the decision-making process through "what-if" and "goal-seeking" analyzes. Managers use decision-support systems and in the process of implementing decision-making, namely in communication activities decision, explanation and justification. The decision-making process also includes additional activities, such as evaluation and control of the implemented solution. • An ad-hoc SSD can be easily defined by the user based on a flexible, flexible, powerful graphics capability and user-friendly interface. SSD promotes the learning and accumulation of new knowledge, leading to new requirements and refining the system. External data includes various marketing research, government regulations, macro-economic indicators, and private data may include specific rules for decision-makers. The database dictionary is a catalog of all data in the database containing its definitions, and it is the main function of providing information about their availability, source and exact meaning. The use of this catalog is indicated in the process of identifying and defining the decision making process by scanning data and identifying the areas and opportunities of the problem.
Interrogation features are the key to accessing data. They accept requests for data from other SSD components, determine which of them can be solved, formulate detailed requests, and return results on the required subject. Interrogation features require a special query language.
Model Management Component: This component can be broken down into four elements: model base, model base management system, model dictionary, execution, integration and ordering of models.
The model database contains routines and quantitative models in the field of statistics, finance, management that offers analysis capabilities in an SSD. The management system is a software system with functions for creating and updating the model, using subroutines and other blocks, generating new routines and reports, manipulating data. The Modeling Dictionary is a catalog containing model definitions and provides information on their availability and capability. Controlling model execution and combining specific operations are controlled by model management. In order to accept and interpret the modeling, execution, or interpretation instructions, a model control processor is used. Dialogue Management Components (User Interface): This component covers all aspects of communication between the user and the decision support system, including both hard and soft and factors that facilitate ease of use, accessibility and interaction between the user and the decision support system. Knowledge Management Component (Hesselbein, Goldsmith & Beckhard, 2000): This component occurs when integrating the decision support system with an expert system to obtain an intelligent (expert) SSD. The module essentially contains the inference engine and the knowledge base. The inference engine will allow the system to simulate an expert's judgment based on the available data and knowledge, while the knowledge base will feed the inference mechanism in a way similar to the one in which the database feeds the statistical algorithms into the support systems decision. An essential aspect of building and using expert decision support systems is to achieve a synergic interaction between these elements, synergy translated on the one hand by passing control from one function to another within the system and, on the other hand, by transferring information between functions (subsystems).
The efficiency of using SSD in management
Undoubtedly, for most institutions in Romania SSDs are still costly decision-making tools. An effective decision is not, however, only one whose adoption and implementation involves the lowest costs, but also a complete and complex one based on a shorter time frame and having a positive effect on the system or aspect that it is targeting. In achieving these objectives of decision-making, the role of decision-support systems can not be challenged (Martocchio, 2007). On the other hand, intelligent systems used in managerial activity are today one of the means to increase labor productivity. Automating the collection of data on the evolution of the different economic phenomena characteristic of the company and the environment or the external environment, the use of complex calculus models and their analysis lead to a real explosion of information at the disposal of the decision maker. Without the help of decision support systems, most of these data would be insufficiently used, even neglected. In such an informational-decision environment, the use of SSDs and intelligent systems can help decision makers not to lose sight of important factors of influence in the problem being analyzed, to be aware of the reasons for the reasons for decisions to enrich their own experience and knowledge base through access to the experience.
3.3.FINDINGS
MANAGEMENT AND INTERNET (CASE STUDY)
Texas Instruments uses the Internet to recruit engineers
Texas Instruments is a global semiconductor company and is probably best known through computers and personal agendas. As with most companies of its size, recruiting the right people is a permanent challenge and challenge to Texas Instruments. H. Nelson, the company's representative, begins to get results. Last year, around 10% of all hired engineers were discovered through the Internet. This figure is 8% higher than last year and is expected to grow in the future. According to Nelson, recruiting on the Internet not only proves to be valuable, it will be the feature of the future. Texas Instruments management has recently initiated a new and progressive action to meet this recruitment challenge. John Nelson was named as the company's permanent recruiter on the Internet. For this, Nelson spends his day visiting websites on the Internet to discover highly talented engineers who have sent their cover letters on these sites and are looking for a new job. Nelson can then use e-mail as a quick and effective way to contact the right candidates. In addition, the company is thinking of using a "robot service" that allows it to find on the Internet the intentional letters of the engineers. This service automatically searches for the type of cover letter that a company like Texas Instruments needs and automatically sends these letters of intent to the company's recruits.
KNOWING THE POST
Recruitment activities must begin with a thorough knowledge of the jobs to be occupied so that the wide range of potential employees can be intelligently restrained. The technique commonly used to acquire this knowledge is known as job analysis. In essence, the job analysis aims to establish the job description (the activities required by a job) and the job specifications (characteristics of the persons to be employed for the job).
Job analysis is the technique commonly used to know the job requirements and the type of person to be hired to perform these tasks.
The job sheet is a list of specific activities that need to be performed to fulfill a job's job.
Job specifications are a list of the characteristics of the person to be employed in order to fulfill the job specific tasks.
KNOWLEDGE OF HUMAN RESOURCES SOURCES
Sources inside the organization – the group of employees in an organization is one of the sources of human resources. A number of people already working for the organization may be well qualified to take up a job. Although existing people are sometimes transferred sideways within the organization, most are internal transfers or promotions. Inward promotion has the advantage of improving the morale of employees, encouraging employees to work harder in the hope of promoting and retaining employees in the organization due to the possibility of future promotion.
Human Resources Inventory – consists of information about the characteristics of the members of the organization. The focus is on the past and future performance, and the goal is to inform management about the possibilities of occupying a post from within. This inventory should indicate which people in the organization will be eligible to fill a post if it becomes available.
Inventory of human resources – is an accumulation of information about the characteristics of the members of the organization; this information focuses both on past performances of members and on how they can best be prepared and used in the future.
In addition to an in-depth knowledge of the job that a firm wants to do, recruiters need to be able to find human resources. As the supply of people to be recruited will change continuously, there will be times when finding the right human resources will prove more difficult than in other periods. Human resources specialists in the organization continuously monotorize the labor market to know where to recruit adequate human resources and what types of strategies and tactics to use to attract candidates to a competitive market.
The human resources available to fill a post can generally be classified in two ways:
1. Sources within the organization.
2. Sources outside the organization.
MANAGEMENT INVENTORY (case study)
Management Inventory Sheet – is a form used to make inventory of human resources. It includes the evolution of an employee's organization and shows how the employee can be used in the future in the organization.
The Post Replacement Form – is used to inventory human resources. It summarizes the information about the members of the organization who can occupy a post if it is to be released.
Management Replacement Chart – is a form used to inventory human resources. It is human-oriented and provides an overview of the people that management considers significant for human resource planning.
The management inventory sheet, the postmanagement form, and the management replacement diagram are three separate data logging tools for inventorying human resources. Each form provides different information on which the promotion decision can be based from within. These forms help management answer the following questions:
1. What is the evolution of a person in the organization and what potential does the person have (the inventory management sheet)?
2. If the job becomes vacant, who is eligible to fill it in?
3. What are the merits of a person envisaged for a job compared to that of another person who can occupy the same post (Management Replacement Chart)?
The common analysis of the answers to these three questions should help the management successfully take the promotion decision from within. Computer programs are available to support management in an effort to keep track of complex human resources and make better decisions about how employees can best be used and promoted.
Sources outside the organization. If a post can not be occupied by someone in the organization, management has many human resource resources available outside of the organization. These sources include:
1. Competitors – one of the sources of human resources often used is that of competing organizations. Since there are a number of advantages due to attracting human resources from competitors, this type of piracy has become a common practice. Among the advantages we mention:
• The person knows the activity.
• The contestant paid for the person's training.
• The competition organization will be somewhat weakened by the loss of that person.
Once employed, the person will be a valuable source of information about how best to compete with the organization they left.
2. Recruitment agencies – help people find jobs and help organizations discover candidates for their vacancies. These agencies may be public or private. Public recruitment agencies do not charge fees, while private agencies charge a fee either from the employee or from the employment organization after completing the employment.
3. Readers of certain publications – perhaps the most frequently used external source of human resources is represented by readers of certain publications. To contact this source, the recruits simply place an ad in an appropriate publication. The announcement describes in detail the available post and communicates that the organization accepts nominations from qualified people. The type of job to be filled determines the type of publication in which the ad will appear. The goal is to publish the announcement in a publication whose readers are interested in taking up the job. The announcement of a top management post can be published in The Wall Street Journal, the one on a director responsible for training in the Journal of Training and Devlopment, and an announcement of a post in the field of education in the Chronicle of Higher Education.
4. Educational institutions – many recruiters go directly to educational institutions to interview graduates. Recruitment efforts should focus on educational institutions that are most likely to find adequate human resources for free positions.
KNOWLEDGE OF LAW
Legislation has had a major impact on modern recruitment practices. Managers must be aware of the laws governing hiring efforts. The Civil Rights Law adopted in 1964 and amended in 1972 created
Commission on Equal Employment Chances (EEOC) to monitor the application of federal laws prohibiting discrimination based on race, skin color, religion, gender and national origin in recruitment, employment, dismissal, staffing and all other practices of employment. Since 1978 EEOC is also considering m when the Law against Discrimination against Pregnant Women applies, which requires employers to treat pregnant women, if they can not be present at work and as insurers, as any person who is not able to work for medical reasons. The law of equal chances of employment projects the right of the citizen to work and obtain a fair salary based mainly on merit and performance. The EEOC seeks to defend this right by overseeing the employment practices of trade unions, employers, educational institutions, and government bodies.
AFFILIATED ACTION
In response to the equal opportunities law, many organizations have developed affirmative action programs. Translated ad literate, affirmative action is positive action: "In the area of equal chances of employment, the main purpose of the positive or affirmative action is to remove barriers and to increase opportunities with the aim of better use of underused and / or disadvantaged people" . An organization may analyze the progress it has made to remove these barriers by following the steps: a) Determining the number of minority or disadvantaged persons currently employed b) Determining the number of minority or disadvantaged persons to be employed EEOC directives. c) Comparing the figures obtained in stages 1 and 2. If the two figures obtained in step 3 are almost identical, the organization's employment practices should probably be maintained; if not nearly identical, the organization will need to change its hiring practices in accordance. Modern management theoreticians recommend that managers follow the principles of affirmative action, not only because they are supported by the law, but also because of the labor supply today. According to these theorists, more than half of the US workforce. is currently made up of minorities, immigrants and women. As the overall workforce is so diversified, it means that employees in today's organizations will be more diversified than in the past. Thus, today's managers face the challenge of choosing a productive workforce from a growing group of employees, and this task is more complicated than simply complying with the law of affirmative action. Many managers face problems especially on minority employees after hiring them.
SELECTION
The second stage in providing human resources for the organization eswte selection – choosing a person to be hired from among those who were recruited. Obviously, the selection depends on the first stage, the recruitment. The selection is represented by a series of stages through which the candidates who have to run for a post to be employed must pass. Each stage reduces the group of potential employees until, in the end, one person is employed. Two of the tools often used in the selection process are testing and assessment centers.
SYNTHESIS OF THE MAIN FACTORS THAT INTERVENE IN THE SELECTION PROCESS
Stages of the selection process:
Preliminary referral taking into account information about that person;
Preliminary interview;
Intelligence tests;
Aptitude tests;
Personality tests;
Performance references;
Diagnostic Interview;
Medical exam;
Personal judgments;
Reasons for disposal:
Lack of adequate training and performance;
Obvious weaknesses resulting from the appearance and behavior of the person;
Inability to meet minimum standards;
Inability to have the minimum skills required;
Negative aspects of personality
Unfavorable or negative information about past performance;
Lack of inappropriate capacity for ambition or other necessary features;
Physically inaccurate for post;
The candidate remaining in the available post;
TESTING: is the examination of human resources to verify the relevant features needed to carry out the tasks of the free positions. Although there are numerous types of tests available for use by organizations, they are broadly divided into the following four categories:
1) Fitness tests – Measures a person's potential to perform a task. An aptitude test suite measures general intelligence, while others measure special skills, such as mechanical, functional or visual skills.
2) Achievements Tests – Measures the level of qualifications or knowledge a person has in a given field and bears the name of achievement tests. These qualifications or knowledge have been obtained through various training activities or through experience in that field. Examples of qualifications tests are keyboard processing and keyboard testing.
3) Tests of professional interest – try to measure the interest of a person towards the execution of these kinds of activities. They are used on the assumption that a number of people perform their tasks well as they perceive the activities imposed by the post as simulators. The basic purpose of this test is to select for a freelance job that finds most aspects of that job as interesting.
4) Personality Tests – Try to describe the personality traits of a person in areas such as emotional maturity, subjectivity, honesty and objectivity. These tests can be used advantageously if the personality traits necessary to relieve the tasks of a post are well defined and if the persons with these traits can be identified and selected. However, managers should be careful not to expose themselves to legal processes by taking employment decisions on the basis of personality tests that prove to be invalid or fair.
Testing Principles – A set of principles should be followed when testing is used as part of the selection process. First, we need to make sure that the test that is used is both valid and correct. A test is valid if it measures what has been designed and measured correctly if it measures the same way each time it is applied. Secondly, test results should not be used as a single criterion for making the employment decision. People change with time, and someone who does not get a proper result on a given test can still become a productive employee. Factors such as potential and willingness to occupy should be subjectively assessed and used together with test results for the final selection decision. Third, we need to make sure that the tests are not discriminatory; many tests contain linguistic or cultural accents that may be discriminatory for minorities, and the EEOC has the authority to sue organizations that employ discriminatory employment practices.
Evaluation Center – is a program in which participants engage and evaluate according to a series of individual and group exercises designed to stimulate important activities from the organization that aspires to reach those participants.
An appraisal center is a program (and not a place) where participants engage in a series of individual and group exercises to simulate important activities at the organization level aspiring to reach those participants. These exercises can include activities such as participation in leadership-free discussions, oral presentations, and leadership of a group to solve an assigned problem. People who perform the activities are observed by managers or by specially trained observers who assess their capacity as well as their potential. Overall, participants are evaluated in following the following criteria: 1) Leadership.2) Organizational and planning capacities.3) Decision-making. 4) Oral and written communication skills. 5) Initiative. 6) Energy. 7) Analytical capacities. 8) Resistance to stress. 9) Use of delegation. 10) Behavioral flexibility. 11) Competence in human relations. 13) Control.14) Self-direction.15) General Potential. RECRUITMENT After recruitment and selection, the next step in providing the appropriate human resources for the organization is preparation. Preparation is the process of developing human resource traits that will enable them to be more productive to contribute more to meeting the organization's goals. The aim of the training is to increase employees' productivity by influencing their behavior. Personnel training is essentially a four-step process: 1) Establishing training needs 2) Designing the training program 3) Managing the training program 4) Evaluating the training program.
STABILIZING PREPARATION NEEDS
First phase of the process the preparation requires the establishment of the organization's training needs. Training needs are the areas of information or skills of a person or group of people who require additional development to increase the productivity of that person or group of people. Training can be productive for the organization only if it focuses on these needs. Establishing the necessary skills. There are a few methods to determine the skills we need to focus on in the human resources already in the organization. One method provides for the assessment of the production process within the organization. Factors such as excessive product rejection, non-compliance with deadlines and high labor costs are evidence of deficiencies in production-related knowledge. Another method for determining training needs requires direct feedback from employees on what they consider to be the training needs of the organization. Members of the organization are often able to accurately, clearly and concisely present what types of training they need to do their job better. A third way of identifying training needs requires a look at the future. If new products are planned in the future or new equipment is acquired, it will almost certainly be necessary to prepare a certain type of training.
CONCEPT OF THE PROGRAM
Once training needs have been established, a training program to follow satisfying these needs. Essentially, the design of a program involves assembling different types of information or activities that will meet these training needs. Obviously, as the training needs vary, so will the information and activities designed to meet these needs. ADMINISTRATION OF THE PREPARATION PROGRAM
The next step in the preparation process concerns the administration of the training program – ie the actual training of the selected persons for to participate in this program. In the training programs, there are various techniques both for the transmission of the necessary information and for the development of the skills needed.
EVALUATION OF THE PREPARATION PROGRAM After the completion of the training program, the management has to evaluate its efficiency. Since the training program is an investment – the costs include expenditure on materials, the time of the instructor and the losses in production during the period of preparation of the employee – a reasonable gain must be obtained. The process of reviewing the past productive activity of the employees to assess their contribution who have brought it to the objectives of the management system. As well as training, performance appraisal – which is also called performance review – is a continuous activity that focuses on both existing human resources in the organization and newcomers. Its main purpose is to provide feedback to members of the organization on how to become more productive and more useful to the organization in its race for quality. Why is performance assessment done? Most US firms engage in a certain kind of performance assessment. Douglas McGregor suggested the following three reasons for performance evaluations.1) They provide systematic arguments in support of wage increases, promotions, transfers and sometimes relegations and dismissals.2) They are means of informing subordinates about the efficiency of their work and to suggest the changes they need in behavior, attitudes, qualifications or knowledge required by the post; they allow subordinates to learn how they are perceived by the bosses.3) They provide a useful basis for guidance and counseling of subordinates by superiors.
CONCLUSION
MANAGING PERFORMANCE EVALUATION
Such the performance assessment is not well managed, its advantages will be minimal for the organization. Several principles can help management improve performance performance. The first principle is that performance appraisal must emphasize both the performance of the employee on the job he is working on and the success he / she accomplishes with the organization's goals. Although conceptually separate, performance and objectives need to be inseparable, analyzing performance performance assessments. The second principle is that the assessment should focus on how well the employee performs his / her own job duties and not the impressions the objective is an objective analysis of performance rather than a subjective evaluation of the employee's work. The third principle is that the assessment must be acceptable to both the assessor and the subject – that is, , both have to agree that it has advantages for both the organization and the employee. The fourth and last principle is that performance appraisal must provide a basis for improving employees' productivity within the organization making them better gifted to produce. The potential probabilities of evaluation p – To maximize the benefits of performance assessment, managers need to avoid some potential weaknesses in the rating process, including the following pitfalls: 1) Performance appraisal focuses on employees on short-term rewards to the detriment of issues that are important to long-term success of the organization .2) Individuals involved in performance appraisal perceive it as a situation that either rewards or punishes.3) The emphasis in performance evaluation is on completing forms rather than on critical analysis of employee performance.4) The people being evaluated perceive the process as one who is unreliable or biased.5) Subordinates react negatively when the assessor makes unfavorable comments. To avoid these potential weaknesses, supervisors and employees must perceive the evaluation process as an opportunity to increase the value of the employee through constructive feedback and not as a means of rewarding or punishing the employee through positive or negative comments. Filling in forms must be perceived only as a help in this process and not as an end in itself. Also, feedback should be done with as much tact and objectivity as possible to minimize negative reactions.
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