© European Union, 2002-2013 | http://europass.cedef op.europa.eu Page 1 / 3 PERSONAL INFORMATION Dan-Marian Mihăiță 1, Patrio ților Street, 061201… [630468]

Curriculum Vitae
© European Union, 2002-2013 | http://europass.cedef op.europa.eu
Page 1 / 3
PERSONAL INFORMATION Dan-Marian Mihăiță

1, Patrio ților Street, 061201 Bucharest (Romania)
[anonimizat]
[anonimizat]

Sex Male | Date of birth 03 August 1992 | Nationality Romanian

WORK EXPERIENCE

01.08.2016 – Present Customer Relations for SME Accounts
Vodafone Romania, Charles de Gaulle, nr. 15, Distri ct 1, Bucharest
Receiving inbound customer calls
Establishing the purpose of the call
Solving corporate customer needs (with more than 10 active subscriptions) and issues regarding any
problem they have: difficulties in undestanding the bill, problems with recharching a prepaid card etc .

14/05/2014 – 01.08.2016 Customer Service Advisor – Data Support Center
Vodafone Romania, Charles de Gaulle, nr. 15, Distri ct 1, Bucharest
Receiving inbound customer calls
Establishing the purpose of the call
Resolving customer needs and issues regarding the i nternet subscriptions or internet devices such as:
tablet, po rtable hotspot, wi-fi router or mobile phones.
05 /10/2015 – 16 /10/2015
&
25/11/2015 – 30/11/2015 Internship in the POSDRU project „Practica in stude nție, primul pas spre angajare”
– POSDRU 189/2.1/G/156641
Agrafics Romania, C.A. Rosetii, no. 4, District 2, Bucharest
Secretarial activities at „PNL Filiala Sector 5” (i n the first stage) and attended several conferences in
Barcelona about mutual help (Union de Mutuas), publ ic administration and managing the business
(Pujol i Pujol S.L.) – in the second stage.
01 /09/2014 – 14/05/2015 Customer Service Advisor – Consumer Voice
Vodafone Romania, Charles de Gaulle, no. 15, Distri ct 1, Bucharest
Receiving inbound customer calls
Establishing the purpose of the call
Resolving customer needs and issues regarding the m obile voice subscriptions.

© European Union, 2002-2013 | http://europass.cedef op.europa.eu
Page 2 / 3 EDUCATION AND TRAINING

PERSONAL SKILLS

01/10/2014 –present Master’s Degree in Political Science EQF level 7
National University of Political Studies and Public Administration, Faculty of Political Sciences, Mas ter
Programme, Bucharest (Romania)
Political Science, European Union Institutions, Pol itical Philosophy
01/10/2011 –30/06/2014 Bachelor ’s Degree in Political Science EQF level 6
National University of Political Studies and Public Administration, Faculty of Political Sciences,
Bucharest , (Romania)
Political Science, Basic English for Communication and Political Science, European Union Institutions,
History, Rationa l Choice Theory
15/09/2007 –15/06/2011 Baccalaureate degree EQF level 4
The Theoretic Highschool "Alexandru Ioan Cuza", Spe cialization Mathematics and Informatics
Bilingual English , Alexandria,(Romania)
Mathematics, Physics, English, Informatics
Mother tongue Romanian

Other languages UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English C1 C1 B1 B1 B1
Spanish B1 B1 B1 B1 B1
German A1 A1 A1 A1 A1
Levels: A1/A2: Basic user – B1/B2: Independent user – C1/C2: Proficient user
Common European Framework of Reference for Language s
Organisational / managerial skills Leadership
Sense of organisat ion
Efficiency
Hardworking
Stress -resistant
Job-related skills Good experience in project and team management acqu ired through work.
Quick adaptation to new environments and new situat ions.
Social skills and competences I'm a sociable, comunicative, reliable, conscentiou s and resposable person.
Computer skills Knowledge of Microsoft Office software operation: Wo rd, Excel, PowerPoint
Microsoft Office – ECDL Complete Certificate, Internet
Other competences Article publish ed in: ”A Grain of Thought”, T o Vote or Not to Vote , 88 -91, Ed. Universitara
Driving licence B category, 2010